Troubleshooting and routine maintenance

C - 11

C
If you are having difficulty with your machine

If you think there is a problem with the way your faxes look, make a copy first. If the copy looks

good, the problem is probably not your machine. Check the chart below and follow the

troubleshooting tips.

The Brother Solutions Center offers the latest FAQs and troubleshooting tips.

Visit us at http://solutions.brother.com.

DIFFICULTY SUGGESTIONS
Printing or Receiving Faxes
Condensed print and horizon tal
streaks or the top and bottom of
sentences are cut off.
You probably had a bad connection, with static or interference on the telephone
line. Ask the other party to send the fax again.
Poor print quality See Improving the print quality on page C-16.
Horizontal streaks; lines are
missing.
You may get a fax with horizon tal streaks or with missing l ines. Usually this is
caused by a poor telephone connection. Ask the other party to send the fax again.
Received faxes appear as split or
blank pages.
If the received faxes a re divided and pri nted on two pages o r if you get an extra
blank page, turn on the Auto Redu ction menu setting. (See Pri nting a reduced
incoming fax (Auto Reduction) on page6-4.)
Received color fax prints o nly in
black & white.
Replace the color toner cartri dges that are empty or nearly empt y, and then ask
the other person to send t he color fax again. ( See Replacing a toner cartridge on
pageC-29.) When Fax Forwarding, Paging or Fax Storage is turned on a color fax
can only be received if the sending machin e could convert it to black & white.
(See Turning off Remote Fax Options on page8-4.)
Phone Line or Connections
Dialing does not work. Check for a dial tone. Chan ge Tone/Pulse setting. (See Tone or Pulse on
page7-6.) Check all line cord connections. Check power cord connection. Send a
manual fax by pressing Hook or by lifting the handset of the external phone and
dialing the number. Wait to hear fax receiving tones before press ing Black Start
or Color Start.
The machine does not an swer
when called.
Make sure the machine is in the correct receiving mo de for your setup.
(See Receive Mode on page 6-1.) Check for a dial tone. If possible, call your
machine to hear it answer. If th ere is still no answer, ch eck the telephone line cord
connection. If there is no ringing when you call your machine, ask your telephone
company to check the line.