Chapter C
C - 14
Software Difficulties
Cannot install software or print. Run the Repair MFL-Pro Suite program on the CD-ROM. Th is program will re pair
and reinstall the software.
Cannot perform ‘2 in 1’ or ‘4 in 1’
printing.
Check that the paper size se tting in the applicati on and in the printer dr iver are the
same.
Machine does not print from Adobe
Illustrator
Try to reduce the print resolution. (See Advanced tab in the Software User’s Guide
on the CD-ROM.)
—OR—
Add more memory. See Installing additional memory on page D-4.
When using ATM fonts, some
characters are missing or some
characters are printed in their
place.
If you are using Windows® 98/98S E/Me, select ‘Printer Settings’ from the ‘S tart’
menu. Select the propert ies of the ‘Bro ther MFC-9420C N’. Click ‘Spool Setting’ on
the ‘Details’ tab. Select ‘R AW’ from ‘Spool Data Fo rmat.’
‘Unable to write to LPT1’ or ‘LPT1
already in use’ Error Message
appears.
1. Make sure the machine is on (plu gged into the AC power outlet a nd the power
switch turned on) and that it is connected directly to the computer using the
IEEE-1284 bi-directional parallel cable. The cable must not go through another
peripheral device (such as a Zip Drive, External CD-ROM Drive, or Switch box).
2. Make sure the mach ine is not display ing an error mes sage on the LCD Display.
3. Make sure no other device drivers, which also communicate through the parallel
port, are running automatically when you boot up the computer (such as, drivers
for Zip Drives, Extern al CD-ROM Drive, e tc.) Suggested area s to check: (Load=,
Run=command lines in th e win.ini file or the S etup Group)
4. Check with your computer manufacturer to confirm that the computer’s parallel
port settings in the BIOS are set to s upport a bi-directional mac hine; i.e. (Parallel
Port Mode – ECP)
‘MFC is Busy’ Error Message
appears.
Paper Handling Difficulties
The machine does not lo ad paper.
The LCD shows
No Paper Fed #1 or
Paper Jam.
If there is no paper, load a new stack of paper into the paper tray. If there is paper
in the paper tray, make sure it is straight. If the paper is curled, you should
straighten it. Sometimes it is helpful to remove the paper, turn the stack over and
put it back into the paper tray. Reduce the amount of paper in the paper tray, and
then try again.
If the LCD shows Paper Jam and you still have a problem, see Paper jams on
page C-7.
How can I load envelopes? You can only load envelopes into the standard paper tray. To check that you are
loading them properly, see Load ing paper and enve lopes on page 2-8.
Make sure your applic ation software is set up to print the e nvelope size you a re
using. This is usually done in the Page Setup or Document Setup menu of your
software. Please refer to the man ual provided with your soft ware application.
What paper can I use? You can use plain paper, recycled paper, en velopes, transpare ncies and labels
that are made for laser machines. (For in formation on paper y ou can use, see
Acceptable paper and o ther media on pa ge 2-1.)
How can I clear paper jams? S ee Paper jams on pageC-7.
DIFFICULTY SUGGESTIONS