What to do if you think your Product is eligible for warranty service:
Report your issue to our Customer Service Hotline at
What Brother will ask you to do:
After contacting Brother you will be required to send the Product properly packaged, freight prepaid, to Brother together with a photocopy of your bill of sale. Brother will provide a Return Authorization Number (i.e RA#) that must be written on the outside of the carton that contains your Product and instructions to where you should return your Product. You are responsible for the cost of shipping, pack- ing the Product, and insurance (if you desire). You are also responsible for loss or damage to this Product in shipping.
What Brother will do:
If the problem reported concerning your Product and/or accompanying Consumable and Accessory Items is covered by this warranty and if you first reported the problem within the applicable warranty period, Brother will repair or replace the Product and/ or accompanying Consumable and Accessory Items at no charge to you for parts or labor. The decision as to whether to repair or replace the Product and/or accompany- ing Consumable and Accessory Items is made by Brother in its sole discretion.
Brother reserves the right to supply a refurbished or remanufactured replacement Products and/or accompanying Consumable and Accessory Items and use refur- bished parts provided such replacement Products conform to the manufacturer's specifications for new Product/parts. The repaired or replacement Product and/or accompanying Consumable and Accessory Items will be returned to you freight pre- paid.
If the Product and/or accompanying Consumable and Accessory Items are not cov- ered by this warranty (either stage), you will be charged for shipping the Product and/ or accompanying Consumable and Accessory Items back to you and charged for any service and/or replacement parts/Product at Brother's then current rates.
Identification: Brother shall be allowed to place identification marks on equipment covered and repaired under this agreement.
Limitations:
Brother is not responsible for damage to or loss of any equipment, media, programs or data related to the use of this Product. Except for the repair or replacement as described above, Brother shall not be liable for any direct, indirect, incidental or conse- quential damages or specific relief. Because some states do not allow the exclusion or limitation of consequential or incidental damages, the above limitation may not apply to you.
THIS WARRANTY IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, WRITTEN OR ORAL, WHETHER EXPRESSED BY AFFIRMATION, PROMISE, DESCRIP- TION, DRAWING, MODEL OR SAMPLE. ANY AND ALL WARRANTIES OTHER
3
