TROUBLESHOOTING
| What to do when... |
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| Problem | Solution |
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| The screen ‘locks’, or | Refer to “Resetting the | |
| the | the internal memory to the initial settings. If resetting the P- | |
| does not respond | touch labeler does not solve the problem, disconnect the AC | |
| normally. | adapter and remove the batteries for more than 10 minutes. | |
| The display remains | Check that the batteries are correctly installed and that the AC | |
| blank after turning on | adapter designed exclusively for your | |
| the power. | (provided) is correctly connected. |
|
| Check that the rechargeable | |
| The LCD messages are | Refer to “Setting Language and Unit” on page 24 to select your | |
| displayed in a foreign | desired language. |
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| language. |
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| The label is not printed | • Check that text has been entered and that the tape cassette | |
| after pressing the Print | is installed correctly with sufficient tape remaining. |
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| key. | • If the tape is bent, cut off the bent section and thread the tape | |
| through the tape exit slot. |
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| • If the tape is jammed, remove the tape cassette and then pull | |
| out the jammed tape and cut it. Check that the end of the tape | |
| passes through the tape guide before reinstalling the tape | |
| cassette. |
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The label is not printed | • Remove the tape cassette and reinstall it, pressing it firmly | |
| correctly. | until it clicks into place. |
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| • If the print head is dirty, clean it with a cotton swab or optional | |
| print head cleaning cassette |
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| The ink ribbon is | If the ink ribbon is broken, replace |
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| separated from the ink | the tape cassette. If not, leave the | Spool |
| roller. | tape uncut and remove the tape | |
| cassette, then wind the loose ink |
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| ribbon onto the spool as shown in |
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| the figure. |
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| The | • Replace the tape cassette if striped tape is visible, as this | |
| stops while printing a | indicates that you have reached the end of the tape. | |
| label. | • Replace all batteries or connect the AC adapter directly to the | |
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| |
| Label files saved | All files stored in the internal memory are deleted if the | |
| previously are now | batteries are weak or the AC adapter was disconnected. | |
| empty. |
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| The tape jam which | Please contact our customer service. |
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| cannot be cleared |
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| easily occurred. |
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58 What to do when...