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BT Freestyle 310 – Issue 2 – Edition 01 – 08.01.06 – 7971
If you experience any problems, please call the Helpline on 0870 240 3962or email bt.helpdesk@vtecheurope.com
HelpMany common problems are caused by the
telephone and power cables being incorrectly
connected, or the power being switched off.
Please check that your BT Freestyle 310 has
been correctly set up, see page 6, before
contacting the helpdesk.
Customer Helpdesk
If you arestill experiencing difficulties please
call the BTFreestyle Helpdesk on
0870 240 3962or email
bt.helpdesk@vtecheurope.com
Phone does not work
•Have you installed the batteries correctly?
See page 56.
•Check that the mains power is correctly
connected.
Nodial tone
•Is the telephone cord of the base plugged
into the phone socket?
•Check that the mains power is correctly
connected.
•Only use the telephone cordsupplied with
the phone.
Cannot dial out or receive calls
•Check that the mains power is correctly
connected.
•The batteries may need recharging.
•Has there been a power cut? If so, place the
handset back on the base for 10 seconds and
tryagain. If it still does not work disconnect
the batteries and mains power for 10
minutes, then reconnect and tryagain.
•Check that the telephone line is working
correctly and that you have a dial tone. Try
disconnecting the line cord, then reconnect
it and try again.
You have a dial tone, but the phone will not
dial out
•You may need to change the dial mode from
tone to pulse, see page 43.
•If you are connected to a switchboard, check
whether you need to dial an access code.
Handset does not ring
•The ringer volume may be switched off, see
page 37.
•Check that the mains power is correctly
connected.
•Make sure the handset is registered to the
base, see page 47.