Customer Assistance Information | Buick 2000 manual

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Section 8 Customer Assistance Information

Here you will find out how to contact Buick if you need assistance. This section also tells you how to obtain service publications and how to report any safety defects.

8-2 Customer Satisfaction Procedure

8-4 Customer Assistance for Text Telephone (TTY) Users

8-4 Customer Assistance Offices

8-5 GM Mobility Program for Persons with Disabilities

8-6 Roadside Assistance

8-6 Canadian Roadside Assistance

8-7 Courtesy Transportation

8-8 Warranty Information

8-9 Reporting Safety Defects to the United States Government

8-9 Reporting Safety Defects to the Canadian Government

8-10 Reporting Safety Defects to General Motors

8-10 Ordering Service and Owner Publications in Canada

8-1

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Buick 2000 manual Customer Assistance Information

Contents

Page Features and Controls For Canadian Owners Who Prefer a French Language Manual How to Use this Manual Safety Warnings and Symbols Iii Vehicle Damage Warnings Vehicle Symbols These are some of the symbols you may find on your vehicle Yellow blue Seats and Restraint Systems Seats and Seat Controls Power SeatManual Lumbar Support Power Lumbar Control If Equipped Memory Seat and Mirrors Option Heated Seats Option Reclining Front Seatbacks Head Restraints Safety Belts Theyre for Everyone Why Safety Belts Work Yellow blue Yellow blue Yellow blue Driver Position How to Wear Safety Belts ProperlyAdults Lap-Shoulder Belt Yellow blue Whats wrong with this? Belt is buckled in the wrong place Whats wrong with this? Belt is twisted across the body Safety Belt Use During Pregnancy Right Front Passenger Position Air Bag Systems Yellow blue AIR BAG Where are the air bags? How the Air Bag Systems Work Yellow blue When should an air bag inflate? What makes an air bag inflate? How does an air bag restrain? What will you see after an air bag inflates? Yellow blue Servicing Your Air Bag-Equipped Vehicle Lap Belt Yellow blue Rear Seat Passenger Positions Rear Seat PassengersLap-Shoulder Belt Yellow blue Yellow blue Children Smaller Children and Babies Yellow blue Yellow blue Child Restraints What are the different types of add-on child restraints? Yellow blue Forward-facing child restraint C-E positions Yellow blue Where to Put the Restraint Top Strap Securing a Child Restraint in a Rear Seat Position Yellow blue Securing a Child Restraint in the Right Front Seat Position Yellow blue Yellow blue Larger Children Yellow blue Yellow blue Checking Your Restraint Systems Safety Belt ExtenderReplacing Restraint System Parts After a Crash Features and Controls Keys Yellow blue Door Locks Door Ajar Reminder If Equipped Power Door LocksCentral Door Unlocking System Automatic Door Locks Delayed Locking Rear Door Security Lock To Use One of These Locks Lockout Protection To Open a Rear Door When the Security Lock is OnTo Cancel the Rear Door Lock Leaving Your Vehicle Remote Keyless Entry System This device may not cause harmful interference, Personal Choice Features Instant AlarmOperation Security Feedback Battery Replacement Matching Transmitters To Your Vehicle Resynchronization Remote Trunk Release and Trunk Lockout TrunkTrunk Lock Release Trunk Security Override Parking at Night TheftKey in the Ignition Parking Lots Content Theft-Deterrent If Equipped Testing the Alarm PASS-KeyRIII Yellow blue New Vehicle ªBreak-Inº Ignition Positions Retained Accessory Power Key Reminder Warning Starting Your Engine Starting Your V6 Engine Yellow blue Engine Coolant Heater If Equipped To Use the Engine Coolant Heater Automatic Transaxle Operation Yellow blue Yellow blue Parking Brake Shifting Into Park P Yellow blue Leaving Your Vehicle With Engine Running Torque Lock Shifting Out of Park P Parking Over Things That Burn Engine Exhaust Running Your Engine While Youre Parked Power Windows Windows Express-Down Windows HornTilt Wheel Window Lock Turn Signal/Multifunction Lever Turn and Lane Change Indicator Headlamp High/Low-Beam Changer Turn Signal On ChimeFlash-To-Pass Windshield Wipers RainsensetWipers If Equipped Windshield Washer Cruise Control Setting Cruise Control Passing Another Vehicle While Using Cruise Control Increasing Speed While Using Cruise ControlReducing Speed While Using Cruise Control Resuming a Set Speed Exterior Lamps Headlamps Lamps On Reminder Parking LampsDaytime Running Lamps Cornering Lamps If Equipped Twilight SentinelR Instrument Panel Intensity Brightness Control Park Lamp Override FeatureInterior Lamps Light Sensor Courtesy Lamps Delayed Entry LightingDelayed Exit Lighting Theater Dimming Personal Choice Programming Inadvertent Power Battery Saver Battery Load ManagementExterior Lighting Battery Saver Front Reading Lamps Day/Night Manual Rearview Mirror MirrorsElectrochromic Day/Night Rearview Mirror If Equipped Cleaning the Photocells Time DelayMirror Operation Compass Operation Compass Calibration Compass Variance Parallel Park Assist Mirror If Equipped Power Remote Control MirrorsConvex Outside Mirror Front Storage Armrest Storage CompartmentsGlove Box Front Center Console Option Convenience Net If Equipped Ashtrays and Cigarette LighterSun Visors Illuminated Visor Vanity Mirrors If Equipped Sunroof Option OnStarR System OptionDual Sun Visors Universal Transmitter If Equipped Programming the Universal Transmitter Operating the Universal Transmitter ªRolling Codeº Programming If Equipped AccessoriesErasing Channels Auxiliary Power Outlets Instrument Panel Your Information System Yellow blue Instrument Panel Clusters Instrument Cluster With Tachometer Tachometer If Equipped Speedometer and OdometerTrip Odometer Indicators Safety Belt Reminder Light Air Bag Readiness Light Battery System Warning Light Brake System Warning Light Anti-Lock Brake System Warning Light Traction Control System Warning Light Option Engine Coolant Temperature Gage Malfunction Indicator Lamp Service Engine Soon Light If the Light Is Flashing If the Light Is On Steady Emissions Inspection and Maintenance Programs Oil Pressure Light Service Vehicle Soon Light Fuel Gage Cruise Light Head-Up Display HUD If Equipped Yellow blue Yellow blue Driver Information Center DIC If Equipped DIC Displays and Controls Yellow blue Yellow blue DIC Warnings and Messages EXP Export ID DIC Personal Choice Programming Yellow blue Automatic Door Locks Window Lockout Security Feedback Exterior Lights Delayed LockingPerimeter Lighting Memory Seat Recall Parallel Park Assist If Equipped Driver ID Yellow blue Comfort Controls and Audio Systems Comfort Controls Temperature LeverMode Controls Electronic Touch Climate Control Yellow blue Dual Automatic Comfortemp Climate Control If Equipped Fan Button Temperature ButtonAutomatic Operation Manual Operation Air Conditioning Heating Defogging and Defrosting Rear Window Defogger Ventilation System Ventilation Tips Passenger Control If Equipped Audio Systems Setting the ClockSteering Wheel Controls for Climate Control If Equipped Playing the Radio AM-FM StereoFinding a Station Setting the Tone Adjusting the Speakers AM-FM Stereo with Cassette Tape Player If Equipped Playing a Cassette Tape Yellow blue Yellow blue Playing the Radio Setting the Tone Playing a Cassette Tape Yellow blue Playing the Radio Playing a Compact Disc Yellow blue Playing the Radio Setting the Tone Adjusting the Speakers Yellow blue Playing a Compact Disc Yellow blue Trunk-Mounted CD Changer Option Compact Disc Changer Errors Playing a Compact Disc Theft-Deterrent Feature If Equipped Personal Choice Radio Controls If Equipped Audio Steering Wheel Controls If Equipped Tips About Your Audio System Understanding Radio ReceptionFM Stereo Care of Your Cassette Tape Player Care of Your Compact Disc Player Care of Your Compact DiscsDiversity Antenna System Yellow blue Your Driving and the Road Defensive Driving Drunken Driving Yellow blue Yellow blue Control of a Vehicle Braking Anti-Lock Brakes ABS Yellow blue Using Anti-Lock Traction Control System If Equipped Braking in Emergencies Steering Tips Power SteeringSteering Driving on Curves Steering in Emergencies Off-Road Recovery Passing Loss of Control Skidding Driving at Night Night Vision Driving in Rain and on Wet Roads Hydroplaning Driving Through Flowing Water Driving Through Deep Standing WaterSome Other Rainy Weather Tips City Driving Freeway Driving Before Leaving on a Long Trip Fuel, Engine Oil, Other Fluids Have you checked all levels? Highway Hypnosis Hill and Mountain Roads Yellow blue Winter Driving Driving on Snow or Ice If Youre Caught in a Blizzard Yellow blue Recreational Vehicle Towing Loading Your Vehicle Yellow blue Electronic Level Control Towing a Trailer Weight of the Trailer If You Do Decide To Pull a Trailer Weight of the Trailer Tongue Total Weight on Your Vehicles Tires Hitches Safety ChainsTrailer Wiring Harness Trailer Brakes Passing Driving with a TrailerFollowing Distance Backing Up Making Turns Turn Signals When Towing a TrailerDriving On Grades Engine Cooling When Trailer Towing When You Are Ready to Leave After Parking on a HillMaintenance When Trailer Towing Parking on Hills Yellow blue Problems on the Road Hazard Warning Flashers Other Warning Devices Jump Starting Yellow blue Yellow blue Yellow blue Yellow blue Removal Procedure Towing Your Vehicle Overheated Engine Protection Operating Mode Engine Overheating If Steam Is Coming From Your Engine If No Steam Is Coming From Your Engine Cooling System Full HOT Yellow blue How to Add Coolant to the Coolant Recovery Tank Yellow blue How to Add Coolant to the Radiator Yellow blue Yellow blue If a Tire Goes Flat Changing a Flat Tire Removing the Spare Tire and Tools Removing Wheel Covers Wheel Nut Caps Removing the Flat Tire and Installing Spare Tire Yellow blue Yellow blue Yellow blue Yellow blue Storing the Flat Tire and Tools Storing the Spare Tire and Tools Compact Spare Tire If Youre Stuck In Sand, Mud Ice or Snow Rocking Your Vehicle To Get It Out Yellow blue Service and Appearance Care Service Doing Your Own Service Work Fuel Adding Equipment to the Outside of Your Vehicle Yellow blue Fuels in Foreign Countries Filling Your Tank Yellow blue Filling a Portable Fuel Container Checking Things Under the Hood Hood Release Yellow blue Yellow blue Underhood Lamp Engine OilChecking Engine Oil When to Add Engine Oil What Kind of Engine Oil to Use Yellow blue Engine Oil Additives How to Reset the Oil Life System Engine Air Cleaner/FilterWhat to Do with Used Oil Yellow blue Yellow blue Automatic Transaxle Fluid When to Check and ChangePassenger Compartment Air Filter If Equipped How to Check Checking the Fluid Level Yellow blue How to Add Fluid Engine Coolant What to Use Checking Coolant Radiator Pressure Cap Adding Coolant How to Check Power Steering Fluid Power Steering FluidWhen to Check Power Steering Fluid Windshield Washer Fluid Adding Washer Fluid Brakes Brake Fluid What to Add Brake Wear Brake AdjustmentBrake Pedal Travel Battery Replacing Brake System Parts Vehicle Storage Bulb Replacement Halogen Bulbs Headlamp Aiming Yellow blue Headlamp Horizontal Aiming Headlamp Vertical Aiming Yellow blue Cornering Lamps Front Turn SignalTrunk-Mounted Back-Up and Taillamps Pull out the assembly Rear Turn Signals, Stoplamps and Taillamps Windshield Wiper Blade Replacement Tires Inflation -- Tire Pressure How to Check When to CheckCheck Tire Pressure System If Equipped Yellow blue Tire Inspection and Rotation When Its Time for New Tires Buying New Tires Uniform Tire Quality Grading Treadwear Temperature --A, B, CTraction --AA, A, B, C Wheel Replacement Wheel Alignment and Tire Balance Used Replacement Wheels Tire Chains Cleaning of Fabric/Carpet Cleaning the Inside of Your VehicleAppearance Care Using Multi-Purpose Interior Cleaner on Fabric Special Fabric Cleaning Problems Cleaning Leather Care of Safety BeltsCleaning Vinyl Cleaning the Top of the Instrument Panel Cleaning the Outside of Your Vehicle Cleaning Glass SurfacesCleaning the Outside of the Windshield and Wiper Blades Weatherstrips Washing Your Vehicle Cleaning Exterior Lamps/LensesFinish Care Cleaning Tires Cleaning Aluminum Wheels If EquippedSheet Metal Damage Finish Damage Underbody MaintenanceChemical Paint Spotting GM Vehicle Care/Appearance Materials Part Number Size Description Usage Vehicle Identification Number VIN Service Parts Identification LabelEngine Identification Add-On Electrical Equipment Power Windows and Other Power AccessoriesElectrical System Fuses and Circuit Breakers Engine Compartment Bussed Electrical Center BEC Mini Usage fuse Mini Relays Usage Removing the Rear Seat Cushion Rear Underseat Bussed Electrical Center BEC Minifuses Usage Circuit Usage Breakers Replacement Bulbs Rear Outside Lamps Wheel Nut Torque Capacities and SpecificationsEngine Specifications Capacities Vehicle Dimensions Normal Maintenance Replacement PartsEngine Accessory Belt Maintenance Schedule Introduction Maintenance RequirementsYour Vehicle and the Environment How This Section is Organized Using Your Maintenance Schedule Part a Scheduled Maintenance ServicesSelecting the Right Schedule Short Trip/City Definition Short Trip/City Intervals Long Trip/Highway Definition Short Trip/City Scheduled Maintenance Footnotes Miles 5 000 km 12,000 Miles 20 000 km 24,000 Miles 40 000 km 36,000 Miles 60 000 km 45,000 Miles 75 000 km 51,000 Miles 85 000 km 60,000 Miles 100 000 km 69,000 Miles 115 000 km 78,000 Miles 130 000 km 90,000 Miles 150 000 km 99,000 Miles 165 000 km 150,000 Miles 240 000 km Long Trip/Highway Scheduled Maintenance Miles 12 500 km 37,500 Miles 62 500 km 52,500 Miles 87 500 km 67,500 Miles 112 500 km 82,500 Miles 137 500 km 100,000 Miles 166 000 km At Each Fuel Fill Part B Owner Checks and ServicesAt Least Once a Month At Least Twice a Year At Least Once a Year Starter Switch Check Automatic Transaxle Shift Lock Control System Check Underbody Flushing Service Ignition Transaxle Lock Check Engine Cooling System Inspection Part C Periodic Maintenance InspectionsExhaust System Inspection Throttle System Inspection Part D Recommended Fluids and Lubricants Usage FLUID/LUBRICANT Usage FLUID/LUBRICANT Part E Maintenance Record Maintenance Record Maintenance Record Maintenance Record Maintenance Record Maintenance Record Maintenance Record Customer Assistance Information Customer Satisfaction Procedure Yellow blue Customer Assistance Offices Customer Assistance for Text Telephone TTY UsersUnited States All Overseas Locations GM Mobility Program for Persons with DisabilitiesCanada Caribbean Numbers Roadside Assistance Canadian Roadside Assistance Courtesy Transportation Plan Ahead When PossibleShuttle Service Transportation Options Additional Program Information Warranty InformationCourtesy Rental Vehicle Reporting Safety Defects to the United States Government Ordering Service and Owner Publications in Canada Reporting Safety Defects to General Motors Buick Service Publications Ordering Information Order Toll Free