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Cannon 3025, 3030, 3035, 3045 Data Sending/File Sharing Problems and Remedies

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Data Sending/File Sharing Problems and Remedies

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Troubleshooting

Data Sending/File Sharing Problems and Remedies

This section describes how to resolve data sending/file sharing problems.

Unable to Send Data/Share Files (FTP)

Cause 1 The FTP server is not set correctly.

Remedy Perform the following to check the server status. (If you are using Windows,

perform these from the MS-DOS prompt or the command prompt.)

•Example using UNIX, where the FTP server has the IP address:

192.168.1.195

U:>ftp 192.168.1.195 *Connect to server

Connected to 192.168.37.195.

220 canmfs FTP server (UNIX(r) System V Release 4.0) ready.

User (192.168.37.195:(none)): user_name *User login

331 Password required for user_name.

Password: *Enter password

230 User user_name logged in.

ftp> cd /export/share *Move to data destination directory

250 CWD command successful.

ftp> bin *Set data transfer type (binary)

200 Type set to I.

ftp> put sample.tif *Set transfer file name for verification

ftp> by *Cut off server connection

221 Goodbye

NOTE

If the above are confirmed and file sharing still does not operate normally, consult the

network administrator for the environment you are using.

Cause 2 The machine's address [User] setting contains one or more spaces after the

user name.

Remedy Ensure that the machine's address [User] setting does not contain spaces after

the user name.

Contents

Main Page Page Manuals for the Machine Page How This Manual Is Organized Contents Chapter 1 Before You Start Chapter 2 Settings Common to the Network Protocols Chapter 3 Using a TCP/IP Network Chapter 4 Using a NetWare Network (Windows) Chapter 5 Using a NetBIOS Network Page Symbols Used in This Manual Preface How To Use This Manual Keys and Buttons Used in This Manual Displays Used in This Manual Abbreviations Used in This Manual Legal Notices Trademarks Copyright Disclaimers Page Before You Start Optional Equipment and System Requirements Printing or Sending a Fax from a Computer The following optional equipment is required for printing or sending a fax from a computer: Printing Sending a Fax (for a TCP/IP, NetBIOS, or NetWare network) With a TCP/IP Network: With a NetBIOS Network: With a NetWare Network: With an AppleTalk Network: With a Server-Based Computing Environment: Using E-Mail/I-Fax Sending Data With a TCP/IP Network (Using FTP): With a TCP/IP Network (Using WebDAV): With a NetBIOS Network: With a NetWare Network: Checking Your Network Environment Sample Windows Network Sample Macintosh Network Sample UNIX Network Using a Network with Various Types of Computers Page Settings Common to the Network Protocols Network Environment Setup Procedures Connecting the Machine to a Computer or Network Connecting to a Network CAUTION Connecting to a USB Interface Page Touch Panel Display Transition Page Interface Settings On the Network Settings screen, press [Ethernet Driver Settings] specify the following. Communication Environment Setup On the Network Settings screen, press [SNMP Settings] specify the settings for SNMP v. 1. Page Specify the settings for SNMP v. 3. If you want to add an SNMP v. 3 user: If you want to confirm or change the SNMP v. 3 user settings: If you want to erase an SNMP v. 3 user: If you want to change the status of an SNMP v. 3 user: On the Network Settings screen, press [Enable Dedicated Port] specify the following. On the Network Settings screen, press [Use Spooler] Page Using a TCP/IP Network TCP/IP Network Setup Procedures To use a TCP/IP network, it is necessary to perform the following procedures. TCP/IP Settings On the TCP/IP Settings screen, press [IP Address Settings] Using a fixed IP address: Obtaining automatically an IP address: On the TCP/IP Settings screen, press [DNS Server Settings] On the TCP/IP Settings screen, press [LPD Print Settings] On the TCP/IP Settings screen, press [RAW Print Settings] On the TCP/IP Settings screen, press [SNTP Settings] On the TCP/IP Settings screen, press [FTP Print Settings] Page On the TCP/IP Settings screen, press [Multicast Discovery] On the TCP/IP Settings screen, press [Use HTTP] specify the following. On the TCP/IP Settings screen, press [Proxy Settings] Web Access Software User's Guide On the TCP/IP Settings screen, press [IP Address Range Settings] specify the following. Page On the TCP/IP Settings screen, press [Receiving MAC Address Settings] specify the following. Confirming TCP/IP Settings The following is the procedure for confirming that the network connections are properly set. On the TCP/IP Settings screen, press [PING Command] check the following. On the TCP/IP Settings screen, press [SNTP Settings] check the following. Key Pair and Server Certificate Settings for Encrypted SSL Communication Generating a Key Pair and Server Certificate On the TCP/IP Settings screen, press [Certificate Settings] [Generate Key]. Press [Generate SSL Key] specify the following. Press [Next] set the self-signed server certificate. Registering a Key Pair File and Server Certificate File Installed from a Computer Editing Key Pairs and Server Certificates Page Registering a CA Certificate File Installed from a Computer Editing a CA Certificate Setting a Key Pair and Device Certificate Page Confirming a Key Pair and Device Certificate Select 'Device Signature Key' press [Certificate Details] [Certificate Verification]. Confirming a Key Pair and User Certificate If you want to confirm a user certificate: If you want to erase a registered key pair: E-Mail/I-Fax Settings On the Network Settings screen, press [E-mail/I-Fax]. Specify the mail server for receiving e-mail/I-faxes. If you want to receive e-mail/I-faxes using the machine's own SMTP receiving function: If you want to receive e-mail/I-faxes using a POP server: Sending and Facsimile Guide Specify the mail server for sending e-mail/I-faxes. Startup Time Settings On the Network Settings screen, press [Startup Time Settings] Installing the Driver and Specifying the Port Setting Page Printer Connection Method (LPD/Raw) Installing a New Driver Changing the Port after Installing the Driver Install Canon LPR2, and change the port settings. The procedure below uses screens of Windows 2000 as an example. Installing a New Driver UFR II Driver Guide Changing the Port after Installing the Driver Install Canon LPR2, and change the port settings. Page Mac UFR II Driver Guide Mac PS Driver Guide Network Quick Start Guide UNIX Log in to a workstation as a superuser set up the spooling system. Example using Solaris 1.x: Example using Solaris 2.x: Printer Connection Method (IPP/IPPS) After installing Canon LPR2, restart the computer. When you have finished installing the drivers, use Canon LPR2 to set the ports. Page Follow the instructions on the screen to complete the installation. Mac OS X 10.3 or later Printer Connection Method (FTP) Go to the MS-DOS prompt or the command prompt log in to the machine's FTP server. Page Page FTP Server Settings Page Page Page UNIX/Linux Page Page FTP Server for imageWARE Gateway imageWARE Gateway User's Guide On the FTP server for imageWARE Gateway, export destination data. WebDAV Server Settings IIS for Windows 2000/2000 Server/XP/Server 2003 Page Page Apache for Windows 2000/2000 Server/XP/Server 2003/UNIX/Linux/ Edit httpd.conf. Restart Apache. Set a recipient address from the control panel of the machine. Page Page Using a NetWare Network (Windows) NetWare Network Setup Procedures To use a NetWare network, it is necessary to perform the following procedures. NetWare Print Service Settings Types of Print Service NDS (Novell Directory Service) and Bindery Mode Queue Server Mode and Remote Printer Mode Setup Using NetWare Administrator or PCONSOLE Specify the [Print Server name], [Printer], and [Print Queue] settings. If you are using the remote printer mode, start the print server. Using PCONSOLE in the Queue Server Mode or Remote Printer Mode in the Bindery Mode (NetWare 3.2) Log in to NetWare as Supervisor start PCONSOLE. If you have not set up a print server yet, set up the print server. Set up a Queue, and then assign the print server to the queue. Assign the printer to the print server. Specify the printer name, type, etc. Assign a queue to the printer. If you are using the remote printer mode, start the print server. On the Network Settings screen, press [NetWare Settings] Press [Settings] specify the print service details. Page Page Connecting to a NetWare Network Printer Connection Method Page Set a recipient address from the control panel. Page Page Using a NetBIOS Network NetBIOS Network Setup Procedures To use a NetBIOS network, it is necessary to perform the following procedures. TCP/IP Settings Specify the TCP/IP settings. SMB and WINS Settings On the Network Settings screen, press [SMB Server Settings] On the TCP/IP Settings screen, press [WINS Configuration] Connecting to a TCP/IP Network Connecting to a NetBIOS Network Page Page Printer Connection Method Windows UFR II Driver Guide Mac OS X 10.3 or later Connecting to a TCP/IP Network Connecting to a NetBIOS Network and Configuring a Shared Folder Page Set a recipient address using the machine's control panel. Page Page Confirm the computer name. Page Page To create a shared folder on an NTFS format disk: Page Samba (UNIX/Linux) Page Page Page AppleTalk Network Setup Procedures To print via an AppleTalk network, it is necessary to perform the following procedures. On the Network Settings screen, press [AppleTalk Settings] Setting Up a Computer for Printing Page Network Connection Problems and Remedies This section describes the causes of network connection problems, and how to resolve them. Page Printing Problems and Remedies This section describes how to resolve basic printing problems. Page Page Page Page Page Data Sending/File Sharing Problems and Remedies This section describes how to resolve data sending/file sharing problems. Page Page Page Page Page Encrypted SSL Data Communication Problems and Remedies This section describes how to resolve encrypted SSL data communication problems. Page Page Appendix Network Setting Items TCP/IP Settings Page Page Page Page Page Page Page NetWare Settings*1 Page Page AppleTalk Settings SMB Server Settings*1 SNMP Settings Enable Dedicated Port Settings Spool Settings*1 Ethernet Driver Settings Startup Time Settings E-Mail/I-Fax Settings*1 Page Confirming Settings Page Viewing the Network Access Log Press [System Monitor] [Print] [Log] select [Network] from the drop-down list. Specifications Specifications are subject to change without notice. Software Specifications Hardware Specifications Glossary Numerics A B C Page D E F G Gateway Address H HP-GL/2 HTTP I I-fax J K L M N Page O OS/2 P Packet signature PASV mode PDF PDF (OCR) Phase type PIN Code Port Setting Tool Q R S Page Page T U W X Index Numerics A B C D E F G H I J K L M N O P Q R S T U V W X Z