Troubleshooting Guide

If a problem occurs, first refer to this Troubleshooting Guide. If this Troubleshooting Guide does not resolve the problem, contact your dealer or nearest Canon Service Center.

Power-Related Problems

The battery cannot be recharged with the battery charger provided.

Do not recharge any battery pack other than genuine Canon Battery Pack LP-E5.

The camera does not operate even when the power switch is set to <1>.

The battery is not properly installed in the camera (p.26). Recharge the battery (p.24).

Make sure the battery compartment cover is closed (p.26). Make sure the card slot cover is closed (p.31).

Press the <B> button (p.42).

The access lamp still blinks even when the power switch is set to <2>.

If the power is cut off while an image is being recorded to the card, the access lamp will light/blink for a few sec. When the image recording is completed, the power will turn off automatically.

The battery becomes exhausted quickly.

Use a fully-charged battery (p.24).

The rechargeable battery will degrade after repeated use. Purchase a new one.

If you use Live View shooting or shoot movies for a prolonged period (p.105, 121), the number of possible shots will decrease.

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Cannon 500D instruction manual Troubleshooting Guide, 203, Battery becomes exhausted quickly