Troubleshooting

If EU is not operating correctly, refer to the items below.

Installation could not be completed correctly

OYou cannot install the software if a user setting other than [Computer administrator] privilege or [Administrator] privilege is selected. Select the [Computer administrator] privilege user setting in Windows XP or the [Administrator] privilege user setting in Windows 2000. For detailed information on selecting the user setting, refer to your computer User’s Manual.

I connected the camera to the computer before installing the software

OIf you have connected the camera and your computer with the interface cable but did not set the camera’s power switch to < ON >, proceed as follows:

1 Disconnect the interface cable from the camera and computer.

2 Install the software on your computer.

3 Connect the camera and your computer.

OIf you have connected the camera and your computer with the interface cable and have set the camera’s power switch to < ON >, proceed as follows:

1 If [Found New Hardware Wizard] or any other dialog box appears, click the [Cancel] button and cancel all the dialog boxes.

2Set the camera’s power switch to < OFF >.

3Disconnect the interface cable from the camera and the computer.

4 Install the software on your computer.

5 Connect the camera and your computer.

EU does not start up

OIf EU does not start up even when you have set the camera’s power switch to < ON >, either double-click the [EOS Utility] icon on the desktop or click the [Start] button, select [All Programs] ([Programs] in Windows 2000) X [Canon Utilities] X [EOS Utility] X [EOS Utility] to start up EU.

EU and the camera are not communicating

OEU does not operate correctly on a computer if its system requirements does not meet. Use EU on a computer with compatible system requirements (p.2).

OPush the plug of the interface cable all the way into the socket. Loose connections can cause faults and malfunctions (p.5).

OCheck that the camera’s power switch is < ON > (p.5).

OEU and the camera may not communicate normally with a cable other than the EOS DIGITAL camera-dedicated Canon interface cable (p.5).

OConnect your camera and computer directly with the interface cable provided with your camera. Do not connect the camera via a hub; doing so may prevent EU and your camera from communicating normally.

OIf you connect multiple USB devices (not including the mouse or keyboard) to your computer, the camera may not communicate normally. If the camera cannot communicate normally, disconnect USB devices other than the mouse or keyboard from your computer.

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