Canon 2520, 2525, 2530, 2535, 2535I, 2545, 2545I Contacting Your Local Authorized Canon Dealer

The screen on the left appears when the transmission of your request has failed. Try again.

NOTE

If you cannot send repair requests despite several attempts, turn OFF the main power and disconnect the power cord from the wall outlet. Contact your local authorized Canon dealer with the following information:

- Product name

- Problem and status of the machine - The error code displayed on the

screen

Contacting Your Local Authorized Canon Dealer

If you have any problems or inquiries concerning the machine, contact your local authorized Canon dealer with the following information:

•Product name

•Problem and status of the machine

•The error code displayed on the screen, if any

If the machine does not operate normally even after it is restarted, turn OFF the main power and disconnect the power cord from the wall outlet.

WARNING

Do not connect or disconnect the power cord with wet hands, as this may result in electrical shock.

CAUTION

Always grasp the power plug portion when disconnecting the power cord. Pulling on the cord may expose or snap the core wire or otherwise damage the power cord. If the power cord is damaged, this could cause current to leak, resulting in a fire or electrical shock.

6

Troubleshooting

Service Call Message

6-15

Contents

User’s Guide Read this guide first Page Manuals for the Machine Easy Operation Guide User’s Guide (This Document) Reference Guide How This Manual Is Organized Contents Chapter 1 Machine Installation Chapter 2 Before You Start Using the Machine Chapter 3 Accompanying CD-ROMs Chapter 4 Using the Basic Functions Chapter 5 Routine Maintenance Chapter 6 Troubleshooting Chapter 7 Appendix How to Use This Manual Keys and Buttons Used in This Manual Illustrations Used in This Manual Displays Used in This Manual Abbreviations Used in This Manual Trademarks Operations and Terms Used in This Manual Page Available Features Legal Notices Laser Safety International Energy Star Program IPv6 Ready Logo Copyright Third Party Software Disclaimers Legal Limitations on the Usage of Your Product and the Use of Images Users in the U.S.A Page Users in Canada Utilisation au Canada Page Super G3 Important Safety Instructions Power Supply Handling Page Maintenance and Inspections Page Consumables Telephone Equipment Other Warnings Page Machine Installation Installation Location and Handling Avoid Installing the Machine in the Following Locations Page Select a Safe Power Supply Provide Adequate Installation Space Moving the Machine Handling Precautions Page Cable Connection Using Ethernet Page Using the Machine as a Fax Device Page Before You Start Using the Machine Main Power and Control Panel Power scan Using the Control Panel Power Switch (Sleep Mode) Turning OFF the Main Power Setup Flow Page Accompanying CD-ROMs UFRII LT User Software UFRII LT Printer Driver Color Network ScanGear Page PCL User Software Page PS User Software Page Fax Driver Software (Optional) Page Using the Basic Functions Making a Copy 3 Specify the Number of Copies 4 Start Copying Printing from a Computer 3 Specify the Print Settings 4 Start Printing Sending a Document (E-Mail, I-Fax,File Server, and USB Memory Media Device) 3 Specify the Destination 4 Start Sending Sending a Fax 3 Enter the Fax Number Scanning from a Computer (Remote Scan) 3 Open the Color Network ScanGear 4 Start Scanning Operating the Machine from a Computer (Remote UI) Routine Maintenance Paper Drawers Loading Paper Press the button on the paper paper paper drawer until it stops Open a package of paper and package paper drawer back into the machine until it clicks into place Adjusting a Paper Drawer to Hold a Different Paper Size Open the paper drawer and Page Page Replacing the Toner cover Turn the locking lever becomes vertical 3 Pull the toner cartridge out of the toner supply port 4 Take the new toner cartridge out of the package and uncap it 5 Insert the new toner cartridge in the toner supply port as far as it will go Return the locking lever to its original position Close the toner replacement Routine Cleaning Feeder Scanning Area and Rollers places) inside the feeder cover with a water-moistenedcloth Then, wipe the area with a soft, dry cloth 3 Open the inner cover, holding it by the front tab Clean the rollers (a total of three places) inside the inner cover Then, wipe the area with a soft dry cloth Page Close the feeder Close the feeder cover Consumables Be careful of counterfeit toners Stamp Ink Cartridge Staple Cartridge Genuine Supplies Page Troubleshooting6 Clearing Paper Jams Fixing Unit Remove any jammed paper the fixing unit any jammed paper Place your hand where the hand symbol ( ) is located on the Paper Drawers 1 and 3 Open the paper drawer’s right cover, and remove any jammed paper 4 Press the button on Paper Drawer 1, and pull out the drawer until it stops the machine until it clicks into place Remove any jammed paper Gently push the drawer back into the machine until it clicks into place Close the paper drawer’s right cover Feeder (DADF-AA1/-AB1) 2 Open the inner cover, holding it by the front tab 3 Turn the feed dial and remove any jammed originals 4 Close the inner cover, and then the feeder cover 5 Lift the feeder and check for any jammed originals left inside Service Call Message Using the Machine with Limited Functions Press [Limited Fnctns Mode] Press [Yes] 3 Restart the machine Requesting Repairs 1 Press [Counter Check] on the control panel Press [Service Call] Press [Select/Request] Contacting Your Local Authorized Canon Dealer Page Appendix7 Available Paper Stock Page Index