Troubleshooting
If the printer does not seem to be working properly, run through the checks below to see if you can identify and correct the problem. If you are not able to solve the problem, please call your dealer or contact a Canon Customer Support help desk for assistance.
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The printer has no power. | The compact power adapter or AC | Be sure that the compact power | |||||
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| cable is not correctly connected. | adapter and AC cable are |
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| connected correctly. Be sure that | |||
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| the AC cable is plugged into a |
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| standard power outlet. |
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The printer’s indicator is blinking | There is a malfunction in the | Turn the printer’s power off and | |||||
red. |
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| printer. | turn it on again. |
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The |
| (Direct Print) mark does | The cable is not correctly | Connect the cable correctly ( | p. | ||
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not display in the upper left | connected. | 26). |
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corner of the LCD monitor. |
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The printer’s power is off. | Turn the printer’s power on ( | p. | |||||
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| 26). |
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| Your camera’s firmware is | Please check the Canon BeBit |
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| incompatible with this printer. | website or your regional Canon |
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| website. |
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| The printer is connected to a | Wait until the print outputted by | |||
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| computer and printing is in | the computer is complete. |
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| progress. |
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The printer does not print. | The printer is not correctly | Connect the cable correctly ( | p. | ||||
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| connected to the camera. | 26). If the connection is correct, | |||
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| the | icon will appear on the |
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| camera’s LCD monitor. |
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| The camera’s batteries are | Replace with fully charged (fresh) | |||
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| depleted. | batteries, or plug the camera into | |||
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| a power outlet (using the |
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| camera’s optional compact power | |||
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| adapter). |
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| The printer’s battery pack is | Use a fully charged battery pack | |||
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| depleted. | or use the printer’s compact |
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| power adapter. |
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| The ink cassette is not loaded | Load the ink cassette correctly. |
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| correctly. | ( | p. 22) |
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| Too muck slack in the ink | Take up the slack. |
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| cassette’s ink sheet. |
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| The paper cassette is not pushed | Load the paper cassette correctly. | |||
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| all the way in. | ( | p. 25) |
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| The printer has overheated. | Wait for the printer to cool down. | |||
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Printing stopped midway. | The printer is not correctly | Connect the cable correctly. ( |
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| connected to the camera. | p. 26) |
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