Error Messages
If a problem occurs while the printer is connected to the camera, the printer’s indicator will light or blink red and the camera’s LCD monitor may display one of the messages indicated below. (If the camera is connected to a TV, the message will appear on the TV screen.)
Error Message | Cause | Solution |
No paper | Paper cassette is incorrectly | Load the paper cassette correctly. |
| installed. |
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| Paper is not loaded correctly in | Load paper into the cassette |
| the paper cassette. | correctly. |
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| No paper in the paper cassette. | Load paper into the cassette. |
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| Paper is not feeding correctly. | Take out the paper cassette, and |
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| then manually remove any paper |
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| remaining in the printer. |
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No Ink | No ink cassette in the printer. | Load an ink cassette. |
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| The ink cassette is out of ink. | Load a new ink cassette. |
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Incompatible paper size | Wrong paper size is loaded in the | Use the designated paper size. |
| printer. |
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Incompatible ink size | Wrong ink cassette size is loaded | Use the designated ink cassette |
| in the printer. | size. |
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Ink Cassette Error | The ink cassette is not working | Remove the ink cassette from the |
| correctly. | printer, take up the slack in the ink |
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| sheet, and then reload the |
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| cassette. If this does not solve the |
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| problem, replace with a new ink |
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| cassette. If the ink cassette is |
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| stuck in the printer, contact a |
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| Canon Customer Support help |
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| desk for assistance. |
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Paper and ink do not match | The paper and ink are from | Check the ink/paper sets. |
| different sets. |
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Paper Jam | Paper jammed during printing. | Turn the printer’s power off and |
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| turn it on again. |
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| If the printer fails to eject the |
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| paper, contact a Canon Customer |
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| Support help desk for assistance. |
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Paper has been changed. | Paper was changed after the print | Change back to the original paper |
| menu was displayed. | size or change the print settings. |
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Recharge the printer battery | The printer’s battery pack is | Change it with a fully charged |
depleted. | battery pack or recharge the | |
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| battery pack. You can also use the |
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| printer’s compact power adapter. |
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