Troubleshooting
Recording
Pressing gwill not start recording.
-You cannot record while the camcorder is writing previous recordings onto the memory (while the ACCESS indicator is on or flashing). Wait until the camcorder has finished.
-The memory is full or it already contains the maximum number of scenes (3,999 scenes). Delete some recordings (091, 123) or initialize the memory (036) to free some space.
154 | The point where gwas pressed does not match the beginning/end of the recording. | |
- There is a slight interval between pressing gand the actual start/end of recording. | ||
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| This is not a malfunction. | |
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The camcorder will not focus.
-Autofocus does not work on the subject. Focus manually (046).
-The lens or Instant AF sensor is dirty. Clean the lens or sensor with a soft
When a subject flits across in front of the lens, the image appears slightly bent.
-This is a phenomenon typical of CMOS image sensors. When a subject crosses very quickly in front of the camcorder, the image may seem slightly warped. This is not a malfunction.
Changing the operating mode between recording (N)/record pause (M)/playback (A) takes longer than usual.
-When the memory contains a large number of scenes, some operations may take longer than usual. Save your recordings (0128) and initialize the memory (036).
Movies or photos cannot be recorded properly.
-This may occur as movies and photos are recorded/deleted over time. Save your recordings (0128) and initialize the memory (036).
Cannot record a photo while recording movies.
-You cannot take photos in 
mode, while the digital zoom is activated (0141), while fading in or fading out a scene (082) or while using double slot recording (035).
After using the camcorder for a long time, it becomes hot.
-The camcorder may become hot after using it continuously for long periods of time; this is not a malfunction. If the camcorder becomes unusually hot or it becomes hot after using it only for a short while, it may indicate a problem with the camcorder. Consult a Canon Service Center.
Cannot create a new story.
-A memory can contain a maximum of 98
Playback
Cannot copy/move scenes in a story.
- The memory is full. Delete some recordings (091, 123) to free some space.
Cannot delete a scene.
- You may not be able to delete scenes recorded or edited using another device.
Deleting scenes takes longer than usual.
-When the memory contains a large number of scenes, some operations may take longer than usual. Save your recordings (0128) and initialize the memory (036).
Cannot capture a video snapshot scene from a movie.
-You cannot capture video snapshot scenes from scenes recorded or edited using another device.
-The memory is full. Delete some recordings (091, 123) to free some space.