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Canon 6350B001, G15 Cannot transfer images (=274), Cannot transfer images to a computer

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Troubleshooting

Computer

Cannot transfer images to a computer.

When attempting to transfer images to the computer via a cable, try reducing the transfer speed as follows.

•Press the <1> button to enter Playback mode. Hold the <n> button down as you press the <o> and <m> buttons at the same time. On the next screen, press the <q><r> buttons to choose [B], and then press the <m> button.

Eye-Fi Cards

Cannot transfer images (=274).

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Contents

Camera User Guide ENGLISH Package Contents Compatible Memory Cards Preliminary Notes and Legal Information Organization of Camera User Guide Part Names and Conventions in This Guide Page Table of Contents Page Contents: Basic Operations 1 View E Shoot/View Movies cPrint Save Safety Precautions •Use only the recommended battery •Do not place the battery near or in direct flame •Do not handle the power cord with wet hands Caution •Be careful not to bump or push strongly on the lens When using the flash, be careful not to cover it with your fingers or clothing •Avoid using, placing or storing the product in the following places: -Places subject to strong sunlight -Places subject to temperatures above 40 °C (104 °F) -Humid or dusty areas •Do not place the battery near pets •Do not attach any hard objects to the camera Page Basic Guide Initial Preparations Charging the Battery 1Remove the battery cover and insert the battery in the charger 2Charge the battery 3Remove the battery Inserting the Battery and Memory Card 1Check the card’s write-protect tab 2Open the cover 3Insert the battery 4 Insert the memory card 5Close the cover Removing the Battery and Memory Card Remove the memory card Setting the Date and Time 1 Turn the camera on 2Set the date and time 3Set the home time zone 4Finish the setup process Changing the Date and Time 1 Access the camera menu 2Choose [Date/Time] 3Change the date and time Display Language 1 Enter Playback mode 2 Access the setting screen 3Set the display language Trying the Camera Out 4Shoot Shooting Still Images Focus Shooting Movies Start shooting Finish shooting Viewing 2Browse through your images 3Play movies Erasing the Images 1Choose an image to erase 2 Erase the image Included Software, PDF Manuals System Requirements What you will need: 2Begin the installation Page 4 Install the files Saving Images to a Computer 1Connect the camera to the computer 2 Turn the camera on to access CameraWindow 3 Save the images to the computer Using the PDF Manuals Accessories Page Page Camera Basics On/Off Shutter Button Optical Viewfinder Shooting Modes Shooting Display Options FUNC. Menu MENU Menu 4Choose an option 5 Finish the setup process Indicator Display Clock Page Smart Auto Mode Shooting (Smart Auto) Page Resize the subject and recompose the shot as needed Still Images/Movies Still Images Movies Scene Icons Continuous Shooting Scenes Image Stabilization Icons On-ScreenFrames Common, Convenient Features Using the Self-Timer 1Configure the setting 2Shoot Using the Self-Timerto Avoid Camera Shake Customizing the Self-Timer 1Choose [$] 2Configure the setting Adding a Date Stamp 1 Configure the setting Choosing Subjects to Focus On (Tracking AF) 1Specify Tracking AF 2Choose a subject to focus on 3Shoot Using Face ID 2Register face information 3Save the settings Enter a name 5Enter a birthday 6Save the settings 7Continue registering face information Shooting Checking and Editing Registered Information Checking Registered Face ID Information 1Access the [Check/Edit Info] screen 2Choose a person to check 3Check the registered information Changing the Name or Birthday 1Access the [Edit Profile] screen 2Input changes Overwriting and Adding Face Information 1Access the [Add Face Info] screen 2Choose the name of the person to overwrite 3Access the face info screen 4Choose the face info to overwrite 5Register face information Erasing Face Information 2Choose the name of the person whose face info you want to erase 3Access the [Face Info List] screen 4Choose the face info to erase Erasing Registered Information 1Access the [Erase Info] screen 2Choose the name of the person whose info you want to erase Image Customization Features Changing Image Resolution (Size) Guidelines for Choosing Resolution Based on Paper Size (for 4:3 Images) Red-EyeCorrection 1 Access the [Built-inFlash Settings] screen Correcting Greenish Image Areas from Mercury Lamps Changing Movie Image Quality Using the Wind Filter Helpful Shooting Features Magnifying the Area in Focus 2Check the focus Checking for Closed Eyes Customizing Camera Operation Changing the Image Display Period After Shots Changing the Image Display Style After Shots 1In [Review], choose either 2 – 10 seconds or [Hold] (=90) Page Other Shooting Modes Auto Clip Recording (Movie Digest) Specific Scenes SShoot under water (Underwater) PShoot with snowy backgrounds (Snow) tShoot fireworks (Fireworks) Shooting With an Underwater Focusing Range Making Skin Look Smoother (Smooth Skin) 1Choose [] 3Configure the setting Image Effects (Creative Filters) Shooting High-ContrastScenes (High Dynamic Range) 2Hold the camera still Adding Color Effects Shooting with Faded Colors (Nostalgic) 2Choose an effect level Shooting with a Fish-EyeLens Effect (Fish-eyeEffect) Shots Resembling Miniature Models (Miniature Effect) 2Choose the area to keep in focus 3For movies, choose the movie playback speed 4Return to the shooting screen and shoot Playback Speed and Estimated Playback Time (for One-MinuteClips) Shooting with a Toy Camera Effect (Toy Camera Effect) Choose [ ] Choose a color tone Shooting With a Soft Focus Effect Shooting in Monochrome Shooting with Color Accent 1Choose [T] 3Specify the color 4Specify the range of colors to keep Shooting with Color Swap 1Choose [Y] 2Access the setting screen 3Specify the color to replace 4Specify the new color 5Specify the range of colors to replace 6Shoot Special Modes for Other Purposes Using the Wink Self-Timer 2Compose the shot and press the shutter button halfway 3Press the shutter button all the way down 4Face the camera and wink Using the Face Self-Timer 4Join the subjects in the shooting area and look at the camera High-SpeedContinuous Shooting (High-speedBurst HQ) Images Displayed During Playback Shooting Stitch Assist Images 1Choose [x] or [v] 2Take the first shot 3Take additional shots 4Finish shooting Shooting Various Movies Shooting iFrame Movies 2Shoot (=119) Shooting Super Slow Motion Movies 2Choose a frame rate 3 Shoot (=119) Page P Mode Shooting in Program AE Mode (<P> Mode) Image Brightness (Exposure Compensation) Locking Image Brightness/Exposure (AE Lock) 1 Lock the exposure 2Compose the shot and shoot Changing the Metering Method Linking the Spot AE Point Frame to the AF Frame Set the metering method to Changing the ISO Speed Adjusting the Setting Changing the Noise Reduction Level (High ISO NR) Choose a noise reduction level Auto Exposure Bracketing (AEB Mode) Correcting Image Brightness (i-Contrast) Dynamic Range Correction (DR Correction) Shadow Correct Using the ND Filter Color and Continuous Shooting Custom White Balance Manually Correcting White Balance 2Configure advanced settings Changing Image Color Tones (My Colors) Custom Color Continuous Shooting Page Shooting Range and Focusing Shooting Close-ups(Macro) Shooting in Manual Focus Mode 1Choose [f] 2 Specify the general focal position 3 Fine-tunethe focus Digital Tele-Converter Changing the AF Frame Mode Face AiAF FlexiZone/Center Moving and Resizing AF Frames (FlexiZone) 1Prepare to move the AF frame 2Move and resize the AF frame Choosing Subjects to Focus On (Tracking AF) 1Choose [Tracking AF] Page Shooting with Servo AF 2Focus Changing the Focus Setting Choosing a Person to Focus On (Face Select) 1Set the AF frame to [Face AiAF] (=145) 2Enter Face Select mode 3Choose the face to focus on Shooting with the AF Lock 1Lock the focus Focus Bracketing (Focus-BKTMode) Flash Shooting with Slow Synchro Adjusting the Flash Exposure Compensation Shooting with the FE Lock 1Raise the flash and set it to [h] (=154) 2 Lock the flash exposure 3Compose the shot and shoot Changing the Flash Timing Shooting RAW Images Other Settings Tv, Av, M, C1, and C2 Mode Specific Shutter Speeds (<Tv> Mode) Specific Aperture Values (<Av> Mode) Specific Shutter Speeds and Aperture Values (<M> Mode) Adjusting the Flash Output Customization for Shooting Styles Page Assigning Functions to the Front Dial and Control Dial Assignable Functions Assigning Functions to the <> Button 3Use the assigned function as needed Saving Shooting Settings Settings that can be saved 2onfigure the setting Saving Commonly Used Shooting Menus (My Menu) 3Rearrange the menu list order, as needed Playback Mode Viewing Adjust the volume Pause playback Switching Display Modes Overexposure Warning (for Image Highlights) Histogram RGB Histogram Checking People Detected in Face ID Switch to simple information display mode and check Viewing Movie Digest Clips 1 Choose an image 2Play the clip Checking the Focus Access Focus Check 2Switch frames 3Zoom in or out, or view other image areas Browsing and Filtering Images Finding Images Matching Specified Conditions Filtering Display by ], [ ], [;], or [ ] 1Choose the first condition for image display or navigation 2Choose the second condition and check the images found 3View the filtered images Filtering Display by [] 2Choose a person Using the Front Dial to Jump 1 Choose a condition Viewing Movie Digest Movies 1Choose a movie 2Play the movie Viewing Individual Images in a Group 1 Choose an image group Page Editing Face ID Information 4Choose the name of the person to overwrite Erasing Names Image Viewing Options Viewing Slideshows 3Start automatic playback Auto Playback of Similar Images (Smart Shuffle) 1Choose Smart Shuffle Protecting Images Choosing Images Individually 1Choose [Select] 3Protect the image Selecting a Range 1Choose [Select Range] Choose a starting image 3hoose an ending image 4Protect the images Specifying All Images at Once 1Choose [Select All Images] 2rotect the images Erasing Images Erasing All Images Choosing a Selection Method Choosing Images Individually Selecting a Range 3Erase the image 1 Choose [Select Range] 2Choose images 3Erase the images Specifying All Images at Once 2Erase the images Rotating Images Deactivating Auto Rotation Image Categories Organizing Images by Category (My Category) 3Choose a category Page Editing Still Images 5Review the new image Cropping 1Choose [Cropping] 3Adjust the cropping area 4Save as a new image and review 1Choose [My Colors] 1Choose [i-Contrast] Correcting Red-Eye 1Choose [Red-EyeCorrection] Correct the image Page Editing Movies 4Save the edited movie Editing Movie Digest Clips 1Select the chapter to erase 2Choose [] 3Confirm erasure Page Setting Menu Adjusting Basic Camera Functions Customizing Sounds Hiding Hints and Tips Date and Time 1Access the [Date/Time] screen World Clock 1Specify your destination 2Switch to the destination time zone Screen Brightness Start-upScreen Customizing the Start-upScreen 1Access the [Start-upImage] screen in layback mode 2Choose one of your shots Formatting Memory Cards 1Access the [Format] screen 2Choose [OK] 3Format the memory card Low-LevelFormatting Perform low-levelformatting File Numbering Date-BasedImage Storage Lens Retraction Timing Power-SavingAdjustment 1Access the [Power Saving] screen 2Configure the settings Metric/Non-MetricDisplay Electronic Level Calibration 1Make sure the camera is level 2Access the [Electronic Level] screen 3Calibrate the electronic level Resetting the Electronic Level Setting Copyright Information to Record in Images 2Enter a name Deleting All Copyright Information Checking Certification Logos 1Access the [Language] screen Adjusting Other Settings Restoring Defaults 1Access the [Reset All] screen 2Restore default settings Page Accessories Tips on Using Included Accessories Optional Accessories Battery Pack NB‑10L Battery Charger CB‑2LC/CB‑2LCE AC Adapter Kit ACK‑DC80 High-PowerFlash HF-DC2 Speedlite Bracket SB‑E2 Speedlite Transmitter ST‑E2 Macro Twin Lite MT‑24EX Macro Ring Lite MR‑14EX Off-CameraShoe Cord OC‑E3 Soft Case SC‑DC85 Waterproof Case WP‑DC48 Interface Cable IFC-400PCU Stereo AV Cable AVC‑DC400ST HDMI Cable HTC‑100 Conversion Lens Adapter LA‑DC58L Remote Switch RS‑60E3 Filter Adapter FA‑DC58D Canon Lens Filter (58 mm dia.) Using Optional Accessories 3Turn the TV on and switch to video input 4 Turn the camera on Controlling the Camera with a TV Remote 3Display images 4Control the camera with the TV remote Camera Control Panel Options Shown on the TV Playback on a Standard-DefinitionTV 3 Display images Powering the Camera with Household Power 1Make sure the camera is off 2Connect the adapter to the coupler 3Insert the coupler 4 Connect the power cord Using a Tele-converter(Sold Separately) 1 Remove the ring 2 Attach the conversion lens adapter 3Attach the tele-converterlens 4Specify the converter in the camera settings Using a Lens Hood Attach the lens hood Using Lens Filters (Sold Separately) 1Remove the ring 2Attach the filter adapter 3Attach a filter Using a Remote Switch (Sold Separately) 1 Connect the remote switch Using an External Flash (Sold Separately) Speedlite EX Series 1Attach the flash unit to the hot shoe 2Turn the flash on, and then turn the camera on 3Choose shooting mode <G>, <M>, <B>, or <D 4Set the white balance to [h] (=134) 5Configure the external flash Using Speedlite Bracket SB‑E2 (Sold Separately) 3Attach the back section of the conversion lens adapter 4Attach the controller to the camera 5Attach the flash unit to the conversion lens adapter 6Choose shooting mode <G>, <M>, <B>, or <D 8Enter <e> mode (=142) 9Set [ND Filter] to [On] (=133) to the bracket 3Attach the bracket to the camera 4Attach the off-camerashoe cord to the camera 5Attach the controller to the off- camera shoe cord 6Attach the flash unit to the conversion lens adapter 7Configure the external flash and settings on the camera Camera Settings Available with an External Flash (Sold Separately) Page Printing Images 5Choose an image Configuring Print Settings 1Access the printing screen Cropping Images Before Printing (Cropping) 2Adjust the cropping frame as needed 3Print the image Choosing Paper Size and Layout Before Printing 1Choose [Paper Settings] 2Choose a paper size 3Choose a type of paper 4Choose a layout Available Layout Options Choose [ID Photo] 2Choose the long and short side length 3Choose the printing area 4Print the image Printing Movie Scenes 2Choose a printing method 3rint the image Movie Printing Options Adding Images to the Print List (DPOF) Adding Images to the Print List via the <c> Button 1Choose an image Configuring Print Settings Setting Up Printing for Individual Images 1Choose [Select Images & Qty.] 3Specify the number of prints Setting Up Printing for a Range of Images 3Configure the print settings Setting Up Printing for All Images 2Configure the print settings Clearing All Images from the Print List 1Choose [Clear All Selections] 2onfirm clearing the print list Adding Images to a Photobook Adding Images Individually Adding All Images to a Photobook Removing All Images from a Photobook 2Confirm clearing the photobook Using an Eye-FiCard Page Checking Connection Information Disabling Eye-FiTransfer Choose [Disable] in [Eye-Fitrans.] Appendix Troubleshooting No date stamp is added to images [] is displayed when the shutter button is pressed halfway (=57) Shots are out of focus Subjects in shots look too dark Subjects look too bright, highlights are washed-out Shots look too dark despite the flash firing (=57) Subjects in flash shots look too bright, highlights are washed-out White dots or similar image artifacts appear in flash shots Shots look grainy Subjects are affected by red-eye(=82) The elapsed time shown is incorrect, or recording is interrupted [] is displayed and shooting stops automatically Zooming is not possible Subjects look distorted Playback is not possible Cannot transfer images to a computer Cannot transfer images (=274) On-ScreenMessages Invalid selection range Exceeded selection limit Communication error Naming error Lens Error Print error Ink absorber full On-ScreenInformation Battery Level Playback (Detailed Information Display) Summary of Movie Control Panel in “Viewing” (=174) Functions and Menu Tables Page FUNC. Menu Page Page Page 4 Shooting Menu Page Page Page 3 Set up Menu My Menu Menu 1 Playback Menu 2 Print Menu Handling Precautions Specifications Number of Shots/Recording Time, Playback Time Number of 4:3 Shots per Memory Card Recording Time per Memory Card Flash Range Shooting Range Continuous Shooting Speed Shutter Speed Page Page Index Page Page Page Page Canadian Radio Interference Regulations Trademark Acknowledgments About MPEG-4Licensing Disclaimer