Troubleshooting, Camera will not operate, 187 | Canon 960 IS

Troubleshooting

187

Troubleshooting

•Camera (p. 187)

•When the power is turned on (p. 188)

•LCD monitor (p. 188)

•Shooting (p. 190)

•Shooting movies (p. 194)

•Playback (p. 195)

•Battery/Battery Charger (p. 196)

•TV monitor output (p. 196)

•Printing with a direct print compatible printer (p. 196)

Camera

Camera will not operate.

Power is not turned on.	zPress the power button (p. 12).
Memory card slot/battery	zConfirm that the memory card slot /
cover is open.	battery cover is securely closed
	(p. 10).
Battery charge insufficient	zInsert a fully charged battery into the
to operate camera ("Change	camera (p. 8).
the battery pack" message	zUse the AC Adapter Kit ACK-DC30
displays).	(sold separately) (p. 210).
Poor contact between	zPolish the terminals with a soft cotton
camera and battery	swab before charging or using the
terminals.	battery (p. 206).

Sounds come from the camera interior.

The camera’s horizontal/ vertical orientation was changed.

zThe camera’s orientation mechanism is operating. There is no malfunction.

Image 189

Canon 960 IS appendix Troubleshooting, Camera will not operate, Sounds come from the camera interior, 187, Camera p

Contents

Camera User Guide Workflow and Reference Guides Check the package contentsGetting Started p Learning More p Checking the Package Contents Table of Contents Commonly Used Shooting Functions Playback/Erasing 130 Appendix 201 Symbol Conventions in this Guide Language Setting Warranty LimitationsPlease Read Test Shots Getting Started Insert the battery into the battery charger Charging the BatteryRemove the battery after charging is complete Preparations Getting Started „ To Remove the Memory Card Close the cover c, d „ To Remove the Battery Attaching the Wrist Strap Press the power button Select Date/Time Setting the Date and TimeSelect the year, month, day and time, and the display order Press the button Setting the Display Language Shooting Still Images Auto Mode Press the power buttonSet the mode dial to Auto Aim the camera at the subject Mute Setting Without changing anything else Press the shutter button allWay press fully to shoot Reviewing an Image Right After Shooting Rec. Review Viewing Still Images Use the or button to display the image you wish to viewLast recorded image will display Press the power button Select a shooting mode Shooting Movies Standard Mode Indicator will blink green Press the shutter button fully again to stop recordingData will be recorded onto Memory card Viewing Movies Use the or button to select Playback and press the buttonImages with a icon are movies Erasing To exit instead of erasing, select Cancel Connect the camera to a direct print compatible printer*1 Printing Getting Started Items to Prepare Downloading Images to a ComputerSystem Requirements „ Windows Installing the software „ Windows Click Restart or Finish once the installation is completePreparing to Download Images Connecting the camera to a computer Press the camera’s button and turn on the powerPreparing to download images to the computer Getting Started „ Macintosh Downloading Images Using the Camera Direct Transfer All ImagesDpof Trans Direct Transfer Menu „ Macintosh Press the button after downloading finishes Supplied with Camera System Map USB Port PC Card Slot Optional Accessories „ Power Supplies„ Flash Direct Print Compatible Printers „ Other AccessoriesPage Learning More Components Guide „ Front ViewLens „ Back View Using the Viewfinder FUNC./SET Button p „ Controls Using the Touch Control Dial „ Touching the Dial„ Circling Your Finger on the Dial Pp , 72, 73 104 Shooting Mode Using the ButtonPlayback Mode Sound recorder functions to the button p Auto Mode How to Use the Mode DialManual Mode Movie Mode p Power Saving Function Indicators„ Right Indicator „ Left Indicator Using the Clock Hold the FUNC./SET button down while turning on the powerMethod Basic Operations Menus and SettingsFUNC. Menu Use the or button to select an option for the menu item Rec., Play, Print, Set up and My Camera Menus Press the button Use the or button to switch between menusYou can also use the zoom lever to switch between menus FUNC. Menu Menus and Default SettingsRec. Menu Menu Item Options Page/Topic Play Menu Print MenuMenu Item Set up Menu Print Method My Camera Menu Menu Item Available Settings Using the LCD Monitor Display mode changes as follows with each pressShooting Mode Information Displayed on the LCD Monitor „ Shooting Mode 103 „ Playback Mode Standard 81, 84 „ Playback Mode Detailed Histogram Function „ Focus Check LCD Monitor Brightness Settings LCD Monitor BrightnessNight Display Setting the Home/World Time Zones Setting the World ClockSelect Time Zone Select Select a destination area Select WorldUse the button to select Press the button Use the or button to select a Switching to the Destination Time Zone Resetting Settings to Their Default Values Select Reset AllAccept the setting Select Format Formatting Memory CardsUse Add a check mark You can stop formatting a card Commonly Used Shooting Functions Shooting with the Optical ZoomPress the zoom lever toward or Focal Length Shooting Characteristics Using the Digital Zoom/Digital Tele-ConverterShooting with the Digital Zoom Select Digital Zoom Safety Zoom Factor Safety Zoom ZonePress the zoom lever toward and shoot Use the or button to select Standard Press the button Adjust the angle of view with the zoom lever and shoot Shooting with the Digital Tele-ConverterUse the or button to select 1.5x or Press the button Select Digital Macro Magnified Close-Up Shooting Digital MacroChoose the angle of view with the zoom lever Shoot Using the Flash Shooting Close-Ups/Infinity Shot To Cancel the Macro ModePress the / button You can shoot close-ups or infinity shots Use the or button to change the self-timer mode Using the Self-TimerTo Cancel the Self-Timer Press the button and use the or button to select Accept the setting Select a resolution setting Changing the Recording Pixels/ Compression Still ImagesApproximate Values for Recording Pixels Approximate Values for Compression Settings Select a compression settingWidescreen*3 Compression Purpose Select the Postcard Mode Configuring the Postcard Mode Embedding the Date in the Image Data Select Date StampSet the date and time Setting the Image Stabilizer Function Select is ModePress the button Menu, use the or button to select is Mode Accept the setting Shooting in Modes for Special Conditions Various Shooting MethodsPortrait Night Snapshot Indoor Kids&PetsFoliage Snow Aquarium UnderwaterISO Select manual mode Shooting in Manual Mode To Cancel Continuous Shooting Continuous ShootingRecommended Memory Card Setting the Red-Eye Reduction Function Select Red-EyePress the button Menu, use the or button to select Red-Eye Select Slow Synchro Setting the Slow Synchro FunctionSet Slow Synchro Use the or button to select On or Off Press the button Movie Shooting Select a shooting mode Use the or button to adjust the exposure.Press Changing Recording Pixels Select the number of recording pixelsRecording Pixels and Frame Rates Select a shooting interval Changing the Shooting Interval Time Lapse Shooting Panoramic Images Stitch Assist Select a shooting directionShoot the first image in the sequence Repeat the procedure for additional images Press Button after the last shotSequence may contain up to 26 images Checking the Focus and Peoples’ Expressions Focus Check Select Review InfoUse the or button to select Focus Check Press the button Frame Color Content To Cancel Checking the FocusRecorded image displays Frame displays as follows Switching between Focusing Modes Select AF FramePress Button Menu, use the or Button to select AF Frame Face Detect Feature Select AF Frame Size Changing the AF Frame Size Shooting with the Focus Lock Shooting Hard-to-Focus Subjects Focus Lock, AF Lock Shooting with the AF Lock Re-aim the camera to compose the shot as desired and shootTo Release the AF Lock Locking the Exposure Setting AE Lock 102To Release the AE Lock 103 Locking the Flash Exposure Setting FE LockFlash will pre-fire and will display To Release the FE Lock 104 Adjusting the ISO Speed Select Auto ISO Shift Reducing the Effects of Camera Shake Auto ISO Shift105 Use the or button to select Button or On Press the button Now press the shutter button fully Press Button while holding the shutter Button down halfway106 If appears, the button will light blue Adjust the exposure Adjusting the Exposure CompensationTo Cancel the Exposure Compensation 107 Switching between Metering Modes Change the metering method108 Select the Long Shutter Mode Setting the Shutter Speed Long Shutter ModeAdjust the setting 109 110 Adjusting the Tone White Balance Select a white balance set- ting111 Using the Custom White Balance Aim the camera at a piece of white paper orCloth and press Button Various Shooting Methods Shooting in a My Colors Mode You can change the look of an image when it is shot114 Setting the Camera to a Custom Color Mode This completes the setting115 Changing Colors Shooting in the Color Accent ModeSelect the color accent mode. Still Images 116 Movies Press to complete the setting, then shoot Shooting in the Color Swap Mode Select the color swap mode. Still Images118 Only one color can be specified 119 Changing the Save Method for the Original Image Select Save Original120 Select Auto Category Categorizing Images Automatically Auto Category121 People Registering Settings to the Print/Share Button Select Set button122 To Cancel the shortcut button Using the ButtonSound when you press the button Select in Step 123 Movie mode Setting the Display OverlaysSelect Disp. Overlay 124 Setting the Auto Rotate Function Select Auto Rotate125 Creating a Folder the Next Time You Shoot Creating an Image Destination FolderSelect Create Folder 126 127 Select File Numbering Resetting the File Number128 Continuous 129 File and Folder Numbers Playback/Erasing To Cancel the Magnified DisplayMagnifying Images Press the zoom lever toward Switching between Sets of Nine Images Viewing Images in Sets of Nine Index PlaybackTo Return to Single Image Playback Press Button several times until Focus check screen appears Displaying the Focus Check132 Frame displays on the screen as follows „ Changing the Display Position Press the zoom lever toward „ Changing between Frames Press133 Bottom right of the screen is magnified Jumping to Images To cancel the Focus Check displayUse the , , or button to change the display posi- tion Single image playback mode, press the button Use the or button to You can show/hide image information using the DISP. buttonSelect a search key Display the Images Selected Categories Organizing Images by Category My CategoryCategory Selection Methods Select My Category Choose a selection method „ Select Categorize the images137 „ Select Range Select the first image Select the last image138 Select a category 139Press the button Use the or button to select a Category Viewing Movies Operating the Movie Control Panel Display the movie filePlay the movie 141 Operating the Movie Control Panel Editing Movies Select EditEdit the movie Select Save Save the file143 Select Rotate Rotating Images in the DisplayRotate the image 144 Select Transition Playback with Transition Effects145 Use the or button to select an effect Press the button Select Slide Show Automated Playback Slide ShowsSelect a playback method 146 Transition Effects Start the slide show147 To Stop the Slide Show 148 Select images to play back Select images to play Selecting Images for PlaybackBack 149 Select Set up Adjusting the Play Time and Repeat SettingsConfigure the setting Play Time Select Red-Eye Correction Red-Eye Correction FunctionSelect an image 151 Save the image Correct the imageDisplay the saved image 152 Add Correction Frame Adjust the position of the frameSelect Add Frame Add a correction frame Delete the frame Removing Correction Frames Select Remove Frame154 Use the or button to select Remove Frame Press the button Select My Colors Adding Effects with the My Colors Function155 Use the or button to select an image Press the button Select a My Colors type 156Use the or button to select OK Press the button Playback/Erasing Resizing Images Select a resolutionSelect Resize 158 159 Attaching Sound Memos to Images Select Sound MemoRecord the memo Sound Memo Panel 161Use the or button to select an option and press FUNC./SET Select Sound Recorder Sound-Only Recording Sound RecorderRecord a sound 162 163 Sound Recorder Panel Protecting Images Select Protect164 Press the Menu button to complete Setting „ Select Protect the image165 166 Protect the images Select the images 167„ Select by Date/Select by Category/Select by Folder „ All Images Protect the images Erasing Images168 You can erase images from a memory card Select an erasure method Select Erase„ Select Select the image Erase the image 170 171 Erase the images Registering Functions to the Playback Button „ All Images Erase the imagesSelect Set Play button 172 173 Using the Button Playback mode, press the button Setting the Dpof Print Settings Print Settings/Transfer SettingsSetting the Print Style 174 175 Select Print Settings 176 Select a print settings method „ Select Images & Qty Select the images Selection methods differ for the Print Type settings pStandard /Both Index 178 179 Configure the print settings „ Clear All Selections Deselect the images „ Select All Images Configure the print settings180 Following Press Setting the Dpof Transfer Settings Select Transfer Order181 „ Order Select the images „ Mark all Select OK182 Shooting/Playback Using a TV Connecting to a TVPlug the other ends AV cable to the Video Customizing the Camera My Camera Settings Changing My Camera SettingsSelect a menu item 184 Select a setting Registering My Camera SettingsAccept the setting. Start-up Image 185 Register the setting Start-up/Operation/Self-timer/Shutter Sounds186 Camera will not operate TroubleshootingSounds come from the camera interior 187 Date/Time menu appears Card locked! message appearsNothing is displayed LCD monitor will shut off during shooting Bar of light purplish red appears on the LCD monitor Display flickersAppears 189 Noise displays./Subject’s movements are irregular Camera will not recordImage Seen in Viewfinder vs. Recorded Image Subject in recorded image is too dark Image is blurred or out of focus Image contains noise White dots appear on the image192 Continuous shooting slows down Eyes appear redRecording images to memory card takes a long time Lens will not retract 194 Zoom does not operate Images cannot be edited Cannot play backMovies do not play back correctly Reading images from memory card is slow Battery will not charge Battery consumed quicklyImage is distorted or not showing on TV monitor Cannot print List of Messages Change the battery pack Naming errorNo image Image too large Cannot register this image Incompatible WaveCannot modify image Cannot assign to category Lens error, restart camera Communication error200 Cannot select Equipment Appendix201 Doing so could damage the cameras CCD or your eyesight 202 203 Battery Others Battery can run down204 Such items may lose data or stop working Stop using the camera immediately Avoid Condensation Related ProblemsFlash Avoid Strong Magnetic Fields Battery Handling Precautions Battery ChargeKeep the battery terminals clean at all times Following icon and message will display Even charged batteries continue to discharge naturally Charging the Battery SD memory card or Sdhc memory card Write Protect Tab 208Do not use or store memory cards in the following locations 209 Formatting Slide the memory card slot/battery cover closed Power outletOpen the memory card 210 211 High-Power Flash HF-DC1 „ Batteries Usage in Cold Temperatures212 Charge becomes Severely Limited Lens Camera BodyViewfinder and LCD Monitor 213 214 Specifications Special Scene Mode*3 215 216 Using super high-speed memory cards SDC-512 MSH recommended Bubble Jet Direct compatible 217 Battery Capacity Battery Pack NB-5L Fully charged Test Conditions218 Memory Cards and Estimated Capacities 219†Card included with the camera 220 Movie 221 Image Data Sizes Estimated Battery Pack NB-5L 222MultiMediaCard Compact Power Adapter CA-DC10 223Included with the separately sold AC Adapter Kit ACK-DC30 Numerics Index 131 162 226 Disclaimer Trademark Acknowledgments227 228 Functions Available in Each Shooting Mode 107 On p 230 231 CEL-SH1ZA210