Canon Troubleshooting, Power

Troubleshooting

If you think there is a problem with the camera, first check the following. If the items below do not solve your problem, contact a Canon Customer Support Help Desk.

Power

Nothing happens when the ON/OFF button is pressed.

		A2400 IS
A4000 IS	A3400 IS		A2300

•Confirm that you are using the correct type of battery, and that there is sufficient charge (p. 169).

•Confirm that the battery is inserted facing the correct way (p. 17).

•Confirm that the memory card/battery cover is fully closed (p. 18).

•Dirty battery terminals reduce battery performance. Try cleaning the terminals with a cotton swab and reinserting the battery a few times.

A1300 A810

•Confirm that you are using the correct type of battery, and that there is sufficient charge (p. 169).

•Confirm that the batteries are inserted facing the correct way (p. 19).

•Confirm that the memory card/battery cover is fully closed (p. 19).

•Dirty battery terminals reduce battery performance. Try cleaning the terminals with a cotton swab and reinserting the batteries a few times.

		A2400 IS
A4000 IS	A3400 IS		A2300

The battery is depleted quickly.

•Battery performance decreases at low temperatures. Try warming the battery a little by putting it in your pocket, for example, with the terminal cover on.

•If these measures do not help and the battery is still depleted soon after charging, it has reached the end of its life. Purchase a new battery.

A1300 A810

Batteries are depleted quickly.

•Battery performance decreases at low temperatures. Try warming the batteries a little by putting them in your pocket, for example, ensuring that the terminals do not touch any metal objects.

The lens is not retracted.

		A2400 IS
A4000 IS	A3400 IS		A2300

•Do not open the memory card/battery cover while the camera is on. Close the cover, turn the camera on, and then turn it off again (p. 18).

A1300 A810

•Do not open the memory card/battery cover while the camera is on. Close the cover, turn the camera on, and then turn it off again (p. 19).

		A2400 IS
A4000 IS	A3400 IS		A2300

The battery is swollen.

•Battery swelling is normal and does not pose any safety concerns. However, if battery swelling prevents the battery from fitting in the camera, contact a Canon Customer Support Help Desk.

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