Troubleshooting

Shooting Movies

The elapsed time shown is incorrect, or recording is interrupted.

•Use the camera to format the memory card, or switch to a card that supports high-speed recording. Note that even if the elapsed time display is incorrect, the length of movies on the memory card corresponds to the actual recording time (p. 132).

is displayed and shooting stops automatically.

The camera’s internal memory buffer filled up as the camera could not record to the memory card quickly enough. Try one of the following measures.

•Use the camera to perform low-level formatting of the memory card (p. 133).

•Lower the image quality (p. 70).

•Switch to a memory card that supports high-speed recording (see “Specifications” (p. 38)).

Playback

Playback is not possible.

•Image or movie playback may not be possible if a computer is used to rename files or alter the folder structure. Refer to the ImageBrowser EX User Guide for details on folder structure and file names.

Playback stops, or audio skips.

•Switch to a memory card that you have performed low-level formatting on with the camera (p. 133).

•There may be brief interruptions when playing movies copied to memory cards that have slow read speeds.

•When movies are played on a computer, frames may be dropped and audio may skip if computer performance is inadequate.

Memory Card

The memory card is not recognized.

•Restart the camera, with the memory card in it (p. 20).

Computer

Cannot transfer images to a computer.

When attempting to transfer images to the computer via a cable, try reducing the transfer speed as follows.

•Press the 1button to enter Playback mode. Hold the nbutton down as you press the oand m buttons at the same time. On the next screen, press the qrbuttons to choose [B], and then press the m button.

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