Troubleshooting
Due to today's rapidly changing personal computer environment, we have placed troubleshooting information in a variety of places to ensure that the most accurate information possible is available. The best place to find current information is through our
This chapter contains very basic information to help you solve printer problems. It covers a few basic problems and describes how to clear a paper jam. For complete problem solving information, be sure to use our other support services.
See Getting Help From Canon in Chapter 1 (page
Identifying Your Printer Problem
Before contacting Canon, identify your printer problem and make sure you have the following information.
Product Name
Serial Number
Place of Purchase
Nature of Problem
Steps you have taken to solve the problem and the results
The serial number is located on the label on the back of the printer:
Attempting to repair the printer yourself may void the limited warranty as to that repair. See the limited warranty information that came with your printer for details.
