Canon CP510, CP710 Troubleshooting

Troubleshooting

If the printer does not seem to be working properly, run through the checks below to see if you can identify and correct the problem. If you are not able to solve the problem, please call your dealer or contact a Canon Customer Support help desk for assistance.

The printer has no power.

The compact power adapter or power cord is not correctly connected.

zBe sure that the compact power adapter and power cord are connected correctly. Be sure that the power cord is plugged into a standard power outlet.

The printer’s power button is blinking red.

There is a malfunction in the z Turn the printer’s power off and turn it on again. printer.

The (PictBridge)/ (Canon Direct Print) icon does not display in the upper left corner of the LCD monitor.

The cable is not correctly z Connect the cable correctly (p. 31). connected.

The printer’s power is off. z Turn the printer’s power on (p. 31).

Your camera’s firmware is z Please check the Canon BeBit website (http:// incompatible with this printer. web.canon.jp/Imaging/BeBit-e.html), or your regional

Canon website, for information or to download compatible firmware.

Printing from the memory	z Wait until the print outputted.
card is in progress or printing
connected to a computer is
in progress.


The printer does not print.

The printer is not correctly	z Connect the cable correctly (p. 31). If the connection is
connected to the camera.	correct, the	or	icon will appear on the camera’s
	LCD monitor.

The camera’s batteries are	z Replace with fully charged battery pack or a fresh
depleted.	batteries, or plug the camera into a power outlet (using the
	camera’s optional compact power adapter).

The ink cassette is not	z Load the ink cassette correctly (p. 27).
loaded correctly.

Too much slack in the ink	z Take up the slack (p. 27).
cassette’s ink sheet.

The paper cassette is not	z Load the paper cassette correctly (p. 29).
pushed all the way in.

The printer has overheated.	z Wait for the printer to cool down.

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Contents

Page Contents Read This First Connecting to a Camera for Printing Printing from Memory Card (CP710 only) English Connecting to a Computer for Printing Using the Battery Pack (sold separately) Appendix Quick Start About illustrations used in this guide 1 Loading the Ink Cassette in the Printer (p. 27) 2 Loading the paper into the Paper Cassette (p. 28) 3 Loading the Paper Cassette into the Printer (p. 29) 4 Connecting the Printer to a Power Source (p. 30) 5 Connecting the Camera to the Printer (p. 31) 6 Turning On the Power (p. 31) 7 Printing (p. 31) Before You Begin Use of genuine Canon accessories is recommended About Using the Software Read Carefully Before Using Page „Symbols Used „About illustrations used in this guide „About camera descriptions in this guide Safety Precautions WARNINGS Devices Power Battery (sold separately) Usage Location CAUTIONS Proper Usage and Handling When Not In Use When Planning Not to Use for an Extended Period Before Transporting Avoid Condensation Related Problems If condensation Forms Inside the Devices Printer Ink Cassettes Paper Cassettes Paper Prints Charging the Battery (sold separately) Read This First Separately Sold Products „Compact Photo Printer SELPHY CP710 „Compact Photo Printer SELPHY CP510 Immediately print images taken on your camera Select and print images from a memory card Print from a computer You can make various size prints Printing Procedure and Reference Guides Preparing Installing the Software and the Printer Driver When an Error Occurs and Troubleshooting Connecting Printing „Preparing Your Ink Cassette/Paper Sets and Paper Cassette „Loading the Ink Cassette „Loading the Paper into the Paper Cassette „Loading the Paper Cassette „Placing the Printer Connecting to a Camera for Printing „Disconnect the camera „Printing on the separately sold wide size (100 x 200 mm (4 x 8 in.)) paper Printing from Memory Card (CP710 only) Inserting Memory Cards 1 Press the printer’s power button 2 Push the memory card all the way into the card slots Removing Memory Cards „Main Details Displayed on the LCD Monitor Printing Selected Images (SELECT) Buttons available for this function 1 Turn the printer on, and insert the memory card into the card slot (p. 34) 2 Press the button or the button to display the image to print 3 Press the button or the button to specify the number of prints Printing All Images (ALL) 2 Press the MODE button to display (ALL) 3 Check the setting on the LCD monitor 4 Press the PRINT/STOP button Printing by specified camera settings (DPOF) 2 Press the MODE button to display (DPOF) 3 Press the PRINT/STOP button Specifying the Layout 2 Check the setting on the LCD monitor Printing the Date Connecting to a Computer for Printing „Windows „Macintosh Windows 1 Close any programs that are running 2 Place the CP Printer Solution Disk in the CD-ROMdrive 3 Click the Application Software [Install] button and click [Next] 4 Select [Easy Installation] as the setup type and click [Next] 6 Click the CP Printer Driver [Install] button Page Macintosh 1 Quit any programs that are running 3 Click the Application Software [Install] button 4 Select [Easy Installation] and then click [Next] 7 Click the printer you are using 9 Select [Easy Install] and then click the [Install] button Page „Notes about connection Page „Printer Software Guide Uninstalling the Software 2 Empty the Trash Uninstalling the Printer Driver 2 Select the printer you will uninstall and click [Next] Page Page Using the Battery Pack (sold separately) „Battery Status Appendix „Cleaning Inside the Printer „Cleaning the Printer Casing „Cleaning the Back of the Printer Troubleshooting Page Page Error Messages Page Printing from Memory Card (CP710 only) „Compact Photo Printer SELPHY CP710/CP510 „Compact Power Adapter CA-CP200 „ Battery Pack NB-CP2L(sold separately) „Before Using the Printer „Connecting the Camera Memo