Condition | MICR characters are not recognized correctly. |
Cause and | • The scanner cannot correctly read MICR characters if |
Remedy | the magnetic heads are dirty. Clean the MICR |
| magnetic heads. (See “Cleaning the Magnetic Heads” |
| |
| • If MICR characters cannot be recognized correctly |
| after cleaning the heads, the MICR heads may be |
| worn. Contact your local authorized Canon dealer or |
| service representative to have the scanner serviced. |
| • The MICR text is on the back of the document. Load |
| the side with the MICR characters face up in the |
| document tray. |
Other | • Some of the MICR characters are scratched or |
Causes | missing. Splattered MICR ink or toner may also be the |
| problem. |
Condition | The imprinter is not printing correctly (missing |
| imprint dots). |
Cause and | Ink is clogged in the ink jet nozzle. Clean the ink jet |
Remedy | nozzle. Cleaning the ink jet nozzle is recommended |
| before using the |
| |
Other | The ink cartridge may be empty. |
Causes |
|
Condition | Documents get dirty when using the imprinter. |
Cause and | Ink from the imprinter has been placed on the feed path. |
Remedy | Clean the ink off the feed path. (See “Cleaning the Ink |
| |
|
When the Scanned Image Is Not Normal
If there is a problem with the scanned image (the image is not sharp or stripes appear), one of the following conditions may be a probable cause. Check the following conditions, and take the appropriate action.
The scanning glass or rollers are dirty.
If the scanning glass or rollers are dirty, the dirt will appear on the scanned image.
Clean the scanning glass and rollers. For details, see “Cleaning the Scanning Glass and Rollers” on p. 16.
The scan conditions are inappropriate.
If the scan conditions are inappropriate, the scanned image will not be sharp or will appear as dark.
Check the brightness and other scanner settings.
If the scanned image is blurry or the document has not been scanned at all, the brightness may be set too high. If the scanned image appears dark, the brightness may be set too low.
Also, check the settings on the driver and the software application.
The driver or application does not run correctly.
If the document cannot be scanned correctly even if the scan conditions are adjusted, the driver or the application may not be functioning correctly.
Reinstall the driver or application.
For details on how to install the driver, see “Installing the Software,” on p. 19 in Instructions.
For details on how to install the application, see the applications instruction manual.
Other Causes
Even if the computer may be recognizing the scanner correctly, and the driver and the application is installed correctly, scanning may not be performed correctly. If this happens, the interface card is not compatible. Use the recommended interface card.
If the above remedies do not rectify the problem, contact your local authorized Canon dealer or service representative to have the scanner serviced.
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