Problem

Cause

Solution

 

 

 

Cannot install CARPS

USB class driver is not

Perform the following steps.

using USB port.

properly installed.

1) Make sure the printer is connected to

 

 

your computer using a USB cable and the

 

 

printer is turned on.

 

 

2) For Windows 98/Me/2000, open the

 

 

System dialog box from the Control Panel.

 

 

For Windows XP*, click Performance and

 

 

Maintenance in the Control Panel  See

 

 

basic information about your computer

 

 

in the Performance and Maintenance

 

 

folder. The System Properties dialog box

 

 

appears.

 

 

3) For Windows 98/Me, select the Device

 

 

Manager tab, and double-click Universal

 

 

Serial Bus Controllers. For Windows

 

 

2000/XP, select the Hardware tab  click

 

 

Device Manager  double-click

 

 

Universal Serial Bus Controllers.

 

 

4) Locate the USB class driver under

 

 

Universal Serial Bus Controllers. Delete

 

 

ONLY the USB class driver specified for

 

 

you operating system. (If the USB class

 

 

driver is displayed under Other device,

 

 

delete ONLY one the following, depending

 

 

on your operating system:

 

 

Canon imageCLASS D300, Canon

 

 

CARPS USB Printer, or Unknown.)

 

 

For Windows 98, select Canon

 

 

imageCLASS D300  click Remove. For

 

 

Windows Me, select Canon CARPS USB

 

 

Printer  click Delete. For Windows

 

 

2000/XP, select USB Printing Support or

 

 

Canon CARPS USB Printer  uninstall

 

 

from the Action menu.

 

 

5) Close the Control Panel and unplug the

 

 

USB cable.

 

 

6) Restart Windows.

 

 

7) Follow the steps in “Installing Printer

 

 

Driver through a USB Connection” on

 

 

page 2-3.

 

 

 

4

Troubleshooting

4-5