Where to Find Help

Before you contact Canon, please record the following information:

Serial Number (on back of machine):

Model Name (on front of machine):

Purchase Date:

Here is where to find help if you are having problems with installation, or in using your machine:

IN THIS GUIDE

See “Troubleshooting” on page 4-1for common problems.

IN BASIC GUIDE

See chapter 8.

README.TXT file

Any hints, enhancements, limitations, and restrictions you need to be aware of when installing and using your printer driver are included in the README.TXT file provided with the software. The README.TXT file is located in the software CD-ROM.

Online Help

You can locate additional help for questions you may have regarding your printer in the Online Help file provided with the software. In the printer’s Properties dialog box, you can click Help to display additional information about every feature and option in CARPS. You can

also click (Help) in the upper right corner of most dialog boxes, and then click a specific

item in the dialog box for help with that item; or right-click a specific item and choose Help to access the same help information for the item. See the Online Help for detailed information on specifying CARPS options.

CUSTOMER CARE CENTER

•For e-mail support, the latest driver downloads and answers to frequently asked questions, visit: www.usa.canon.com/consumer

•For live techinical support, call 1-800-824-4040, Monday - Friday, 8 am - 8 pm EST (except holidays).

•24-hour, 7 days/week automated support for troubleshooting issues on most current models, call 1-800-423-2366.

•CANADA Users - call for technical support 24 hours/day, 7days/week at 1-800 OK CANON.

Support programs are subject to change without notice.

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Before You Start

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