Problem 6 Pages are missing.

Solutions

When the scanner driver's [Scanning Side] setting is

 

[Skip Blank Page], documents with very little black may

 

be unintentionally skipped. Select another scan mode

 

setting such as [Simplex] or [Duplex], or decrease the

 

[Ratio of black pixels]. If pages are skipped due to the

 

document double feeding, see “Problem 7 Documents

 

jam (or double-feed).”.

Problem 7 Documents jam (or double-feed).

Solutions

(1) Clean the feed rollers if necessary.

 

(2) Proper scanning may not be possible when

 

document pages stick together due to static

 

electricity. Fan the documents before you load them.

Problem 8 Each scanned image of a multi-page document is

 

saved as a separate document.

Solutions

With CaptureOnTouch, you can scan multiple pages

 

into one image file when TIFF or PDF file format is

 

selected. To do this, select [File type], click the [Detail

 

Settings] button, and select [Save all pages as one file]

 

in the displayed dialog box.

 

When you select [Scan Batch to File] from the [Scan]

 

menu in CapturePerfect, a dialog box appears with a

 

pull-down menu at the bottom that allows you to select

 

[Single Page], [Multi Page (All Pages)], or [Multi Page

 

(Specified Pages)]. If you select [Single Page], each

 

page of a multi-page document is saved as a separate

 

image file. To save multiple pages to a single image file,

 

select [Multi Page (All Pages)] or [Multi Page (Specified

 

Pages)].

Problem 9 Documents feed, but no scanned images are saved.

Solutions

When Panel-Feeding is selected as the feeding method

 

on the scanner driver's setting screen, after a document

 

is fed, scanning does not occur until the scan button is

 

clicked on the scan panel.

Problem 10 Scanned images of multiple pages cannot be saved in a single JPEG or BMP file.

Solutions

Multiple scanned images cannot be saved in a single

 

JPEG or BMP file. Save the images in either TIFF or

 

PDF format.

Problem 11 An error message is displayed.

Solutions

Confirm the nature of the error, and resolve the problem.

 

Press the STOP button to clear the error message. The

 

solution for each error is as follows.

 

 

Error Message

Solution

Paper jammed in scanner; clear

A paper jam has occurred. Remove

paper and push STOP button.

the jammed paper. (See p. 68.)

 

 

The scanner cover or upper unit is

Close the scanner cover or upper

open. Remove jammed paper, and

unit.

push STOP button.

 

 

 

Release the lock switch. After

The lock switch is locked. Unlock the

releasing the lock switch, press the

lock switch.

STOP button.

 

 

 

 

Feeder is not Connected.

The ADF connector on the rear panel

 

 

of the scanner is disconnected. Insert

 

 

the ADF connector all the way.

 

 

A double paper-feed has occurred.

Scanning has stopped due to

Please check the document and the

document double-feed. Check the

scanned image on the display and

scanned images to confirm how much

scan the document again.

of the document was scanned, and

 

 

continue scanning accordingly.

 

 

 

Problem 12

Cannot perform ADF scanning.

Solutions

Scanning cannot be performed from the feeder when

 

the business card feeder is open. Close the business

 

card feeder if it is open.

Problem 13 Auto start does not function.

Solutions

The document detection sensor on the feeder does not

 

function when the business card feeder is open.

 

Therefore, even if documents are placed in the feeder,

 

scanning will not begin automatically if the business

 

card feeder is open. Close the business card feeder.

Problem 14

The “Warming up” message appears.

Solutions

If this procedure is performed immediately after turning

 

the scanner ON or while the power indicator is not lit, the

 

following appears on the computer display. In this case,

 

scanning begins after the scanner finishes warming up.

 

Warm up may take up to 30 seconds.

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