Problem 8 Scanned images are saved in TIFF instead of JPEG
| format. |
Solutions | When the scanner driver’s [Mode] setting is [Auto Color |
| Detection], documents detected as black and white |
| (binary) are automatically saved as TIFF images, |
| regardless of document settings. This occurs because |
| JPEG format does not support black and white binary |
| format images. If you want to save all images in JPEG |
| format, change the scanning [Mode] to either [Color] or |
|
Problem 9 Each scanned image of a
| saved as a separate document. |
Solutions | With CaptureOnTouch, you can scan multiple pages |
| into one image file when TIFF or PDF file format is |
| selected. To do this, select [File type], click the [Detail |
| Settings] button, and select [Save all pages as one file] |
| in the displayed dialog box. |
Problem 10 Documents feed, but no scanned images are saved.
Solutions | When |
| on the scanner driver’s setting screen, after a document |
| is fed, scanning does not occur until the scan button is |
| clicked on the scan panel. |
Problem 11 Scanned images of multiple pages cannot be saved in a single JPEG or PICT file.
Solutions | Multiple scanned images cannot be saved in a single |
| JPEG or PICT file. Save the images in either TIFF or |
| PDF format. |
When paper jams occur during scanning, use the following procedure to clear them.
CAUTION
When removing jammed paper, take care not to cut your hands on the edges of the paper.
1 Remove any documents that have been left in the eject tray.
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