T R O U B L E S H O O T I N G

3

 

 

 

 

 

ERROR

 

 

 

 

 

 

 

CODES

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Error codes appear on the operation panel’s counter display when a

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

scanner malfunction occurs.

 

 

 

 

 

 

 

 

 

 

 

 

Error Code

 

 

 

 

 

Cause and Solution

 

 

 

d01, d02, d03

 

 

 

 

 

Two or more document pages were scanned.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Press the Stop key to reset the counter display. Check the

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

document with the scanned image, and scan the document again.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

• Feeding a stack of mixed size or thickness with double feed

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

detection ON will cause this error message to appear, regardless

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

of whether a double feed has actually occurred. Set double feed

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

detection OFF when working with these types of stacks.

 

 

 

 

 

 

 

 

 

 

 

 

 

P00, P01, P02, P03,

 

 

 

 

 

Scanned paper jam.

 

 

 

P04, P06, P08, P10,

 

 

 

 

 

Remove the jammed paper and scan the document again.

 

 

 

P20

 

 

 

 

 

• If this error continues to occur, use the fixed thickness mode or

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

the paper feed adjustment lever to establish the appropriate

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

setting.

 

 

 

 

 

 

 

 

 

 

 

 

 

P80

 

 

 

 

 

Paper feed error.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Open and close the upper unit.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

• If this error continues to occur, use the fixed thickness mode or

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

the paper feed adjustment lever to establish the appropriate

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

setting.

 

 

 

 

 

 

 

 

 

 

 

 

 

J18

 

 

 

 

 

Skew error occurs even though paper is not being fed at

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

an angle.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The scanner erroneously judges that a skew is occurring. Remove

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

the jammed paper and scan the document again.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

• This error occurs when the area 5 mm (0.2 in.) from the top edge

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

of the original contains text or pictures, when the original has a

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

dark background, or when the edges of the original are damaged.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

If this error occurs, turn skew detection OFF and scan the

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

document again. Or, make a copy of the document on different

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

paper, provide a wider margin around the document (or lighten the

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

background), and scan the document again.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

A complete list of error codes and solutions to other types of

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

scanner trouble can be found in Chapter 4 of the Instructions

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

manual (“Troubleshooting”).

10

Page 11
Image 11
Canon DR-5020, DR-5080C manual P00, P01, P02, P03, P04, P06, P08, P10, P20, P80, J18

DR-5020, DR-5080C specifications

The Canon DR-5080C and DR-5020 are high-performance document scanners designed for businesses and organizations requiring efficient and reliable document management solutions. Both models feature advanced technologies that enhance productivity, streamline workflows, and ensure high-quality image capture.

The Canon DR-5080C is a versatile scanner that can handle color and monochrome documents at high speeds. It offers a remarkable scanning speed of up to 80 images per minute (ipm) in duplex mode, allowing users to scan both sides of a document simultaneously. This efficiency significantly reduces processing time, making it an ideal choice for busy environments.

One standout feature of the DR-5080C is its ability to process various document types, from standard paper to thicker documents and even plastic ID cards. This flexibility is complemented by its automatic document feeder (ADF) that can hold up to 100 sheets, facilitating large batch scanning without manual intervention. Additionally, the scanner supports various paper sizes, from business cards to legal-size documents, further enhancing its utility.

The Canon DR-5020, while slightly less advanced than the DR-5080C, is still a powerful option for organizations looking for reliable scanning capabilities. It offers a scanning speed of 60 images per minute in duplex mode, ensuring efficient document processing. Like the DR-5080C, the DR-5020 also features a robust ADF with a similar sheet capacity and supports various media types, making it versatile for multiple applications.

Both models boast Canon's advanced image processing technology, which includes automatic color detection, background removal, and text orientation correction. These features ensure that scanned documents maintain clarity and quality, making them suitable for archiving and retrieval.

The DR-5080C and DR-5020 also support a range of connectivity options, including USB and network interfaces, allowing for easy integration into existing workflows. This connectivity, combined with compatibility with numerous document management software applications, means that organizations can easily adopt these scanners as part of their digital transformation strategies.

In conclusion, the Canon DR-5080C and DR-5020 are exceptional document scanners that combine speed, versatility, and advanced imaging technology. Whether you're looking to streamline office tasks, enhance document workflows, or improve overall efficiency, both models provide the features necessary to meet modern scanning needs. Their durable design and high-quality output make them reliable assets for any organization focused on effective document management.