Responding to Error Messages

63: Wireless LAN authentication failed

Are the camera and the access point set to use the same authentication method?

XThe camera supports the following authentication methods: [Open system], [Shared key], [WPA-PSK], and [WPA2-PSK] (p.68, 116).

XWhen using an AirPort for communication in infrastructure mode, [Open system] is not supported. Configure a [Shared key] on the camera (p.68, 116).

Are the camera and the access point set to use the same encryption key for authentication?

XThe setting is case-sensitive, so check upper- and lower-case characters. Make sure that the correct encryption key for authentication is entered on the camera and access point (p.69, 117).

If filtering by MAC address, is the MAC address of the camera used registered at the access point?

XRegister the MAC address at the camera used at the access point. The MAC address can be checked on the [General sett.] screen (p.149).

64: Cannot connect to wireless LAN terminal

Are the camera and the access point set to use the same encryption method?

XThe camera supports the following encryption methods: [WEP], [TKIP], and [AES] (p.68, 116).

If filtering by MAC address, is the MAC address of the camera used registered at the access point?

XRegister the MAC address of the camera used at the access point. The MAC address can be checked on the [General sett.] screen (p.149).

65: Wireless LAN connection lost

Are any obstacles blocking the line of sight between the camera and the antenna of the access point?

XMove the antenna of the access point to a position clearly visible from the point of view of the camera (p.164).

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