Responding to Error Messages

The wireless LAN connection was lost, for some reason, and the connection cannot be restored.

XThe following are possible reasons: excessive access to the access point from other device, a microwave oven or similar appliance in use nearby (interfering with IEEE 802.11b/g/n (2.4 GHz band)), or influence of rain or high humidity (p.164).

66: Incorrect wireless LAN encryption key

Are the camera and the access point set to use the same encryption key for authentication?

XThe setting is case-sensitive, so check upper- and lower-case characters. Make sure that the correct encryption key for authentication is entered on the camera and access point (p.69, 117).

67: Incorrect wireless LAN encryption method

Are the camera and the access point set to use the same encryption method?

XThe camera supports the following encryption methods: [WEP], [TKIP], and [AES] (p.68, 116).

If filtering by MAC address, is the MAC address of the camera used registered at the access point?

XRegister the MAC address of the camera used at the access point. The MAC address can be checked on the [General sett.] screen (p.149).

68:Cannot connect to wireless LAN terminal. Retry from the beginning.

Did you hold down the access point’s WPS (Wi-Fi Protected Setup) button for the specified period of time?

XHold down the WPS button for the period of time instructed by the access point’s instruction manual.

Are you trying to establish a connection near the access point?

XTry establishing the connection when both devices are within reach of each other.

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