Additional Information 161
Trouble?
Troubleshooting
If you have a problem with your camcorder, refer to this section. Some-
times what you think is a malfunction of the camcorder may have the
simplest of solutions - please read the “CHECK THIS FIRST” box
before going on to the more detailed problems and solutions. Consult
your dealer or a Canon Service Center if the problem persists.
CHECK THIS FIRST
Power source
The camcorder will not turn on or it turns off by itself.
- The battery pack is exhausted. Replace or charge the battery pack.
- Remove the battery pack and reattach it correctly.
- When the recording program is set to [Underwater] or [Surface], the camcorder may turn off
automatically if it becomes too hot. Turn off the camcorder and let it cool down.
Cannot charge the battery pack.
- Make sure the camcorder is off so charging can start.
- The temperature of the battery pack is outside its operating range (approximately 0 – 40°C).
Remove the battery pack, warm it or let it cool down, as necessary, and try charging it again.
- Charge the battery pack in temperatures between approximately 0 °C and 40 °C.
- The battery pack is faulty. Replace the battery pack.
Power supply
• Is the battery charged? Is the compact power adapter correctly con-
nected to the camcorder? (020)
Recording
• Did you turn the camcord er on and correctly set it to a recording
mode? (042, 80) If you are recording on a memory card, is one cor-
rectly inserted into the camcoder? (037)
Playback
• Did you turn the camco rder on and correctly set it to playback mode?
(051, 117) If you are playing back recordings from a memory card,
is one correctly inserted into the camcorder? (037) Does it contain
any recordings?
Other
• Does the camcorder make a rattling sound? The internal lens fixture
can move when the camcorder is turned off or in a playback mode.
This is not a malfunction.