Canon Mf4890dw, 6371B010, MF4770n, MF4880dw Resolve a Problem

104

If you cannot solve the problem

Resolve a Problem

Follow the procedures below to resolve your problem.

See [Troubleshooting] in the e-Manual

or the Q&A from the support page of the

o cial Canon Web site.

WARNING

If the machine makes strange noises or emits

smoke or odors:

Turn OFF the power immediately, disconnect the

power cord, and contact the Canon Customer Care

Center. Do not attempt to disassemble or repair the

machine yourself.

IMPORTANTIMPORTANT

If you attempt to repair the machine by

yourself, it may void the limited warranty.

Contact your local authorized Canon dealer

or the Canon help line for assistance.

Please have the following information ready when you

contact Canon.

• Product name

• Serial number

• Place of purchase

• Nature of problem

• Steps you have taken to solve the problem and the

results

If you cannot solve the problem

Verify that the cables are connected

properly and that the power is

switched ON (See the Starter Guide.)

1

Verify that the Error indicator is not

on or blinking.

• Make sure that paper is loaded properly

(→p.22).

• Remove any jammed paper (→p.94).

• Turn OFF the power, wait for more than

10 seconds, and then turn it ON again.

Verify that the machine is not in

Sleep mode (→ p.27).

• If the [Energy Saver] key blinks, press it to

exit the Sleep mode.

2

Verify that no message appears on

the display.

• If a message appears, resolve the problem

(→p.100).

Press [Status Monitor/Cancel] to

check the status of the machine.

• If there are jobs in process, wait until the jobs

are  nished.

Contents

Main Basic Operation Guide Manuals for the Machine How to Use This Manual Symbols Used in This Manual Keys and Buttons Used in This Manual Illustrations Used in This Manual Main Functions Fax Copy Print Scan Contents Basic Operation Copy Print Fax Scan Maintenance and Management Troubleshooting Basic Operation Learn the Names and Functions of Each Part of the Machine Front Side Page Interior Back Side Learn the Functions of the Operation Panel * Navigating the Menu # Switch to Copy/Fax/Scan Mode Fax Mode Scan Mode Copy Mode Enter Text Example: Enter CANON1 Set Date and Time 1 6 5 4 Place Documents Placing Documents on the Platen Glass Placing Documents in the Feeder Page Load Paper S te p S Page Page Loading Envelopes or Paper with a Letterhead Envelopes Paper with a Letterhead or Logo Page Switch to the Quiet Mode Switch to the Sleep Mode Page Copy Make a Basic Copy 1 Place your documents (p.19). 4 3 2 Page Page Page Make Double-Sided Copies 1 5 4 3 Page Copy a Double-Sided ID Card 1 7 6 5 Page Page Print Page Page Page Page Page Page Page Fax Register Numbers in the Address Book Registering Numbers to One-Touch Keys 6 5 4 Registering Numbers to Coded Dialing Codes Registering Recipients for Group Dialing Page Page Page Page Send a Fax Entering a Fax Number with the Alphanumeric Keys 4 3 2 Using the One-Touch Keys Using the Coded Dialing Codes Page Sending a Fax to Multiple Destinations (Sequential Broadcast) Sending a Fax to an International Destination (Adding Pauses) Page Receive a Fax (Receive Mode) Using the Machine for Fax Only Press [] or [] to highlight <Auto>, and then press [OK]. Using the Machine for Faxing and Phoning Press [] or [] to highlight <Fax/Tel Auto Switch>, and then press [OK]. Specify ring settings. Using the Answering Machine Press [] or [] to highlight <Answering Machine>, and then press [OK]. Using the Machine Primarily for Phoning Press [] or [] to highlight <Manual>, and then press [OK]. Receiving Faxes in Manual Mode Receive a Fax from Memory Switching to Memory Lock Mode 8 7 6 Viewing and Canceling Received Fax Documents Printing Received Fax Documents Page Settings for Sending Faxes Restricting Fax Sending Functions Press [] or [] to highlight <System Settings>, and then press [OK]. Press [] or [] to highlight <Restrict TX Function>, and then press [OK]. Press [ ] (Menu) to close the Menu screen. Changing Fax RX Settings Press [] or [] to highlight <Fax RX Settings>, and then press [OK]. Press [] or [] to highlight <RX Function Settings> or <RX Print Settings>, and then press [OK]. Press [ ] (Menu) to close the screen. Changing Communication Management Settings Press [] or [] to highlight <System Settings>, and then press [OK]. Press [ ] (Menu) to close the screen. Press [] or [] to highlight <Communication Management Settings>, and then press [OK]. Communication Management Settings Page Page Understand the Scanning Method Scan a Document with the Operation Panel 1 6 5 4 Canceling Scan Jobs Default Folder for Saving Scanned Images Scanning a Document Using a Shortcut Key Registering a Shortcut Key Performing a Scan Using a Shortcut Key 1 2 4 3 2 1 4 3 Scan a Document with the MF Toolbox Page Con guring Scan Settings Using the MF Toolbox Page Page Maintenance and Management Page Page Page Check and Replace Toner Cartridges Checking the Toner Level 5 4 3 Conserving the Toner to Extend the Life of Toner Cartridges Lift the scanning platform, open the toner cover, and then remove the toner cartridge. Gently shake the toner cartridge 5-6 times to evenly distribute the toner. Insert the toner cartridge. Close the toner cover, and then lower the scanning platform. Page Page Manage Using the Report and List Functions 1 5 4 Con gure Settings Using the Remote UI 1 4 3 2 Troubleshooting Clear Jams WARNING CAUTION Page Page Page StepStep Check and remove the jammed paper in the paper cassette. Page Resolve a Displayed Message Troubleshooting Resolve an Error Code Improve Output Quality Troubleshooting Resolve a Problem Page network? A You must register the machine to the MF Network Scan Utility rst. another person? A No, you may not use the scan function when sharing drivers that are installed to A You may save scanned les to the following formats: BMP TIFF Page If a Power Failure Occurs The fax function during a power failure : IMPORTANTIMPORTANT Important Safety Instructions Installation WARNING Power Supply Handling Maintenance and Inspections Consumables Others Legal Notices Legal Limitations on the Usage of Your Product and the Use of Images FCC (Federal Communications Commission) FCC WARNING Users in the U.S.A. Connection of the Equipment In Case of Equipment Malfunction Rights of the Telephone Company WARNING Utilisation au Canada Laser Safety CDRH Regulations Page FT5-4618 (000) XXXXXXXXXX CANON INC. 2012 PRINTED IN KOREA Serial No. Date of Purchase