Troubleshooting

Problem

Cause

Solution

 

 

 

The camera will not

The SD card is full.

zInsert a new SD card.

shoot.

 

zDownload images to your computer, then erase

 

 

them from the card to free up more space.

 

 

 

 

The SD card is not formatted

zFormat the SD card. (p. 19).

 

correctly.

zThe card may be defective (its logical may be

 

 

corrupted). Contact Canon Customer Help Desk.

 

 

 

 

The SD card is write-protected.

zSlide the write protect tab of the SD card

 

 

upward (p. 15).

 

 

 

Cannot play back

You attempted to play back images

zComputer images that cannot be played back

 

shot with another camera or

will playback if they are added to the camera

 

images edited with a computer.

using the bundled software program

 

 

ZoomBrowser EX or ImageBrowser. See the

 

 

ZoomBrowser EX/ImageBrowser User Guide

 

 

(PDF).

 

 

 

 

File name was changed with a

zSet the file name or location to the file format/

 

computer or file location was

structure of the camera (See About File and

 

changed.

Folder Numbers (p. 105)).

 

 

 

Lens will not retract

SD card slot/battery cover was

zFirst close the SD card slot/battery cover and

 

opened with power on.

then turn the power off.

 

 

 

 

SD card slot/battery cover was

zFirst close the SD card slot/battery cover and

 

opened while recording to the SD

then turn the power off.

 

card (warning signal sounds).

 

 

 

 

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