Troubleshooting VK-64

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The Configuration and Preferences screen takes a long time to open.
Situation When you switch from the Viewing Screen to the Configuration and
Preferences screen, a Please wait... message appears and remains on
screen for a long time.
Solution You may have a lot of cameras to disconnect from as waiting time
is dependent on disconnecting from each camera/Camera Server on the
network. Remove non-essential or low priority cameras from your Viewing
Screen.
Fails to connect to Storage Servers when you switch to the Configuration and
Preferences screen.
Situation You have switched to the Configuration and Preferences screen and an
error message appears stating a failure to connect to a particular Storage
Server (name), even though it can still connect to the Master Storage
Server.
Solution Access to the Storage Server may be denied for a number of system
reasons or the Storage Server computer may not be powered. Anetwork
error could also be responsible. See your System Administrator.
Configuration Issues
The following configuration issues may arise during operation of the Viewer:
Cannot switch to the Configuration and Preferences screen.
Situation You have attempted to switch from the Viewing Screen to the Configuration
and Preferences screen and an error message appears.
Solution You have Operator status. Only Administrators can access the
Configuration and Preferences screen.
Cannot see cameras on the Camera Summary window.
Situation You are viewing a list of cameras on the Camera Summary window and
some cameras are not visible.
Solution Only cameras associated with the item selected on the Storage Servertab
or the Locations/Zones tab will be shown. Also, if you have the Storage
Server tab displayed, cameras configured as ‘Do not record’ will not be
shown.