Canon VK-64 - page 235

Chapter 9

Troubleshooting

Contents

Main Request to Customers Request to Customers (Indemnity) Introduction Page Contents Introduction Chapter 1 System Overview Chapter 2 Installation Chapter 3 Storage Server Configuration Reference Chapter 4 Registering Camera Server and Setting Recording Schedule Chapter 5 Viewer Reference Arranging and Saving Layouts . . . . . . . . . . . . . . . . . . . . . . . .162 Basic Video Window Functions . . . . . . . . . . . . . . . . . . . . . . .176 Arranging Video Windows . . . . . . . . . . . . . . . . . . . . . . . . . . .181 Using the Timeline and Viewing Events . . . . . . . . . . . . . . . .192 Chapter 6 Operation and Management Chapter 7 Backup Scheme Chapter 8 System Maintenance Chapter 9 Troubleshooting Appendix About Documents Before Starting Operations with VK-64/VK-16 <Important> Page Page Page Page Preparation Flow Install the Storage Server and Viewer Set up the Camera Servers Page System Operation Overview Page Communication Mechanism of VK-64/VK-16 Typical System Configuration Communication Mechanism of VK-64/VK-16 Application Types and Functions Configuring Storage Server Operating Environment Supported Camera Servers Firmware Upgrade Operating Environment System Environment Viewer Storage Server Notes on Operating Environment Note on Windows XP SP2 Notes on Operating Environment Note on Windows Server 2003 System Design Concept System Configuration Multiple Viewers Page When using multiple Storage Servers When using Viewer alone About the Master Storage Server Server Sizing Concept Approximate Video Data Quantity for 1 Second Required Hard Disk Capacity Page Example of frame sizes with VB-C50i* Example of frame sizes with VB-C300* Sensor Event Recording and Motion Detection Recording Concept Notes on Sensor Event Recording and Motion Detection Recording Storage Server Performance <Case 1> <Case 2> Notes on Viewer Sizing Network Bandwidth Concept Page Page Chapter Overview Setting up the Camera Servers Install the Storage Server and Viewer Installation Procedures Installation Starting up the Installer Page Installation Procedures Installation Upgrading from Version 1.0, 1.1, and 1.2 Preparation and Precaution Page Page Page Storage Server Configuration Dialog Start-Up Method Screen Configuration Page Page Page Page Setting the Settings Tab Displaying Settings Tab How to configure the Settings Tab Page Setting the Settings Tab Page Setting the Settings Tab Page Page Logon As Service Privilege Disk Space Management <Important> Disk Space Management Level Counteraction at Each Level Page Low Disk Space Warning Level Calculation Method Threshold Level Calculation Method Limit Level Calculation Method Calculation Example for Each Level Setting the Events Tab How to Display the Events Tab Setting the Events Tab How to Set the Events Tab Setting the Event Notification Tab Setting the Event Notification Tab Setting the User Management Tab How to Display the User Management Tab Administrator and Operator Status User How to Set the User Management Tab Changing User to Administrator Delete a User Request User Authentication at Tool Startup Page Page Launching the VK Viewer and Displaying the Configuration and Preferences Screen Launching Procedure Launching by Connecting to the Localhost Launching the VK Viewer and Displaying the Configuration and Preferences Screen Specify the IP address of Storage Server to connect Viewer Launching the VK Viewer and Displaying the Configuration and Preferences Screen Accessing the Configuration and Preferences screen Storage and Camera Server Summary windows Displaying the Storage and Camera Server Summary Windows Storage and Camera Server Summary windows Storage Servers and Locations/Zones options Other Functions in Both Tabs Location and Zone Location and Zone Adding a Location or Zone Editing a Location or Zone Deleting a Location or Zone Displaying the Storage and Camera Server Summary Windows Adding the Storage Server Adding the Storage Server Adding the Storage Server Editing the Storage Server Adding the Storage Server Deleting the Storage Server Registering Camera Server Storing the Camera Server (by Search) Page Page Page Page Page Page Page Page Editing the Camera Server Page Deleting the Camera Server Page Overview of Setting Recording Schedules Recording Schedule Page Page Recording Schedule Configuring a Normal Schedule Creating a Normal Schedule Page Page Page Page VB-C50FSi, VB-C50Fi and VB150) Page Page Page Page Changing the Camera Server Settings Page Batch-Setting Schedules Setting Continuous Recording Setting Motion Detection Recording Configuring Motion Detection Recording Settings Editing Motion Detection Recording Settings Page Page Detection Indicator Colors Page Page Page Setting Sensor Event Recording Configuring Sensor Event Recording Settings Editing Sensor Event Recording Settings Page C50FSi, and VB-C50Fi) Page Page Page Setting the Preset Tour Setting Presets Page Page Setting the Preset Tour Setting a Special Day Schedule About Special Day Recording Adding, Editing and Deleting a Schedule Type Page Adding and Deleting a Day Page Page Displaying the Recording Setting Summary Page Page Page Page Page Viewer Operation Flow Viewer Operation Flow Starting the Viewer Launching Procedure Start-up Screen Connect to the localhost Specify the IP address of Storage Server to connect Viewer Use Viewer only without connecting to Storage Server (Viewer Only Mode) Functions not Available during Viewer Only Mode (Not Use Storage Server) Viewer Start-up Window Viewer Start-up Option Setting the Viewer About the Viewer Settings window Page Page Viewer Settings window - Audio Transmission Settings Viewer Settings window - Configure Focus Settings Viewer Settings window - Edit Event Notifications Saving Viewer Settings Arranging and Saving Layouts Managing Video Layouts About the Layout menu Page Organizing Layouts and Layout Sequences Page Saving a Layout or Layout Sequence Arranging Layout Sequences Page Working with Layout Grids Working with the Alignment Grid Page Page Page Working with the Custom Grid Hiding and Showing Task Areas Basic Video Window Functions Selecting Cameras for Viewing About the Camera Selection Area About Camera Thumbnails Selecting Locations and their Zones Basic Video Window Functions Creating, scaling and moving Video Windows Page Page Arranging Video Windows Selecting Multiple Video Windows Video Window States Video Window Properties include: About Video Window states Page Adjust Pan, Tilt and Zoom Page Page Other Video Window Functions Change the size of a Video Window Change the size of a Received Video (VB-C50i/VB-C50iR, VB-C50FSi, VB-C50Fi only) Enabling Backlight Compensation Other Menu Options About Shade Correction About Audio Panel Using the Timeline and Viewing Events Timeline Overview Monitoring Live Video in relation to the Timeline Using the Timeline to examine, play and extract video Page Initiating a manual recording with duration of one minute Shooting a Snapshot Daylight Savings Indicator Extracting video to save to another location Viewing and Searching Events About Live Events Log list Re-sizing the window to a custom size Displaying the Live Events Log List Overview of Alert Parameters Selecting Criteria for Searching Viewing found events Page Page Page Health Check for Storage Server Operation and Management For the items marked with (*), refer to Disk Space Management <Important> (P. 58). VK Events (Timeline for VK Viewer) Event type Message Description Operation Guideline for Sensor Event Recording Proper Operation of Sensor Event Recording (Optimization of Sensor Arrangement and Sensitivity) Optimization of Motion Detection Recording (Index) Operation and Management Page Page Page Purpose of Backup Preparation for Backup About Backup Device About Backup Tool About Restore Server for Archiving Files to Make a Backup Backup Procedure for Video Data and Event Data Restore Procedure Restoring Data from Backup for Data Protection Restoring Data from Backup for Data Archiving Page Examples Configuration 1: Backup for Data Protection 1 Configuration 2: Backup for Data Protection 2 Examples Configuration 3: Backup for Data Archiving Examples Configuration 4: Backup from Multiple Storage Servers (Backup for Data Protection) Page Page Page Upgrading VK-64/VK-16 Reinstalling VK-64/VK-16 When You Have the Released Version When You Do Not Have the Released Version 1.3 Procedure for Restoring Previous Version Required Media and Data Updating Camera Firmware Procedure for Updating Camera Firmware (VB-C50 series) Page Page Troubleshooting for Recording VK Troubleshooting Viewing Screen and Video Windows Page Page Timeline Extracting Video Scheduling and Recording Connection Issues Configuration Issues List of Messages Operation Messages and Error Messages Page Page Confirmation Messages of Viewer The part of the message differs depending on the situation. Error Messages of Viewer The part of the message differs depending on the situation. Page Page Page Page Page Page Page Page Page VK-64/VK-16 Recording Engine Logs Page Page Page Access Engine Log VK-64/VK-16 Viewer Logs Log Storage Destination A List of Error Codes in Log File Page Page Page Error Messages Description VK Event Information Event type Displayed Messages Error Number: Error Description Cause Page Control of the Camera Server About Hard Disk Lifetime of Hard Disk RAID Reconfiguration About Hard Disk Backup of VB Settings Overview Operating Environment Installation Backup of VB Settings Index A B C D Index I L M N Index T U V