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VK Troubleshooting
Cannot log into a Storage Server from a Viewer.
Situation You cannot log into a Storage Server from a Viewer.
Solution Check the following:
•The login user name and password are correct.
•The network between the server and the Viewer has no problem.
•The IP address of the server to which you want to login is correct.
•The ping command succeeds for the server from the Viewer.
•When the proxy is configured in Internet Explorer, change the settings to
exclude the VK server.
Cannot view live video.
Situation You cannot view live video.
Solution Check the following:
•If “Could not connect to camera” is displayed in the Video Window, check
whether the power source of the Camera Server and the network have no
problem.
•An error is displayed in the Timeline in the Viewer.
➝ If “Connect to <Camera Server IP Address>: Error Occurred” is displayed,
check whether the power source of the Camera Server and the network
have no problem.
•The screen goes black when layout is switched, but video is displayed after
a few seconds.
➝ Too many Camera Servers that exceed the performance of your PC are
displayed in the Viewer, or a live frame rate that exceeds the performance
of your PC is set. Reduce the number of Camera Servers to be displayed,
or decrease the live frame rate.
When a layout sequence is running in the Viewer, the Video Window suddenly goes
black and video of the Camera Server cannot be displayed.
Situation When a layout sequence is running, the Video Window goes black and video
of the Camera Server cannot be displayed.
Solution When many Camera Servers are placed in one layout and a layout sequence
is run in a short time, system resources required for communication may run
short. Reduce the number of Camera Servers to be displayed in a layout, or
make the switching interval for layout sequences longer.