Troubleshooting
If you have a problem with your camcorder, refer to this checklist. Consult your dealer or a Canon Service Center if the problem persists.
Power Source
Problem | Cause | Solution |
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Camcorder will not turn on. | Battery pack is not correctly attached. | Attach the battery pack correctly. | 16 |
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The camcorder switches off by | Power save function has been | Turn on the camcorder. | 43 |
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itself. | activated. |
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Viewfinder switches on and off. | Battery pack is exhausted. | Replace or charge the battery pack. | 16 |
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Recording/Playback
Buttons will not work. | Cassette is not loaded. | Load a cassette. | 29 | ||
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| ” flashes on the screen. | Condensation is detected. | See reference page. | 139 |
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“REMOVE THE CASSETTE” | Camcorder stopped operating to | Unload and reload the cassette. | 29 | ||
appears on the screen. | protect the tape. |
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The wireless controller will not | Camcorder and wireless controller | Change the remote sensor modes. | 109 | ||
work. | are not set to the same remote |
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| sensor mode. |
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| Batteries of the wireless controller | Replace the batteries. | 28 |
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| are exhausted. |
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Abnormal characters appear on the | This camcorder uses a | Disconnect the power source and | – | ||
screen. The camcorder does not | microcomputer. External noise or | reconnect it after a short time. If the |
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operate properly. | static electricity may cause abnormal | problem still persists, disconnect the |
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| characters to appear on the screen. | power source and press the RESET |
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| button with a pointed item. Pressing |
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| the RESET button resets all |
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| settings. |
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Recording
The POWER dial is not in the OFF | The [LED ON/OFF] option is set to | Set the [LED ON/OFF] option to | 96 |
position but the POWER indicator | [OFF]. | [ON]. |
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is off. |
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Image will not appear on the | The POWER dial is not set to a | Set the POWER dial to a recording | 42 |
screen. | recording program. | program. |
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“SET THE TIME ZONE, DATE AND | Time zone, date and time are not set, | Set the time zone, date and time. If | 41 |
TIME” appears on the screen. | or the | necessary, power the camcorder |
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| battery is exhausted. | with the compact power adapter and |
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| leave it connected with the POWER |
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| dial set to OFF for at least 24 hours |
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| to recharge the |
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| before making the settings. |
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Pressing the start/stop button will | Cassette is not loaded. | Load a cassette. | 29 |
not start recording. | The POWER dial is not set to a | Set the POWER dial to a recording | 42 |
| recording program. | program. |
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| The lock lever on the carrying handle | Slide the lock lever to the left and | 43 |
| is activated. | deactivate it. |
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Camcorder will not focus. | Autofocus does not work on that | Focus manually. | 53 |
| subject. |
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| Viewfinder is not adjusted. | Adjust the viewfinder with the | 21 |
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| dioptric adjustment lever. |
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| Lens is dirty. | Clean the lens. | 137 |
The tally lamp will not light up. | [TALLY LAMP] is set to [OFF] in the | Set [TALLY LAMP] to [ON] or | 97 |
| menu. | [BLINK]. |
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144