TROUBLESHOOTING TIPS
Please refer to this troubleshooting guide before requesting service or contacting your dealer for assistance.
PROBLEM | POSSIBLE REMEDIES | |
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Fan will not start | • | Check the main circuit fuses, circuit breakers, and wall switch position. Check |
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| all wire connections. Make sure the power is turned off during this inspection. |
| • | The battery is weak. Install a fresh battery. |
| • | The fan receiver is defective. Replace the fan receiver. |
| • | Check the frequency setting: Turn the power off at the circuit breaker for the |
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| fan that is not functioning only. Check that the jumper switches match in both |
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| the receiver and the transmitter. |
Fan wobbles or shakes excessively | • | Be sure the canopy pin is set properly into the slot on the ball. |
| • | Check that the bladeholders have not been bent during installation and the |
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| blades are balanced. |
| • | The hanger bracket and/or the ceiling outlet are attached too loosely. Make |
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| sure the hanger bracket is attached tightly to the ceiling outlet box and the |
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| downrod assembly is secured firmly. |
| • | The downrod is attached to the downrod base too loosely. Make sure all the |
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| screws are securely tightened. |
Fan is noisy during operation | • | Check and tighten the light fixture retaining screws, glass shade screws, and/or |
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| lightbulb(s). |
| • | Tighten the canopy screws and mounting plate assembly. Make sure the wire |
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| nuts inside the canopy and switch housing are not touching the metal parts and |
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| that they have not fallen off the wire splices. Tighten as necessary. |
| • | Tighten the blade holders to the flywheel (or direct drive motor) and the blades |
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| to the bladeholder screws. |
| • | Make sure all the screws in the motor housing are snug but not overly tight. |
Fan does not run on low speed | • | If fan is new, it may need to be “broken in.” Run at high speed for several days. |
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Battery life is short | • | Replace with alkaline batteries. |
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Light works, but fan does not work | • | The fan wires are not connected properly. Follow the instructions in Step 11. |
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Fan and light run only on full speed | • | The fan receiver is defective. Replace the fan receiver. |
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Fan is missing one speed | • | The fan receiver is defective. Replace the fan receiver. |
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Fan does not change speed, but light works • | The fan receiver is defective. Replace the fan receiver. | |
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Reverse does not work | • | The fan receiver is defective. Replace the fan receiver. |
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Fan starts working by itself | • | There is frequency interference. Change frequency as described on Page 11. |
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Fan operates only when transmitter is close • | Check that antenna wire is not touching the metal plate. | |
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Fan works, but light does not dim | • | The fan receiver is defective. Replace the fan receiver. |
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Fan works, but light does not work | • | The fan receiver is defective. Replace the fan receiver. |
| • | The light socket is broken. Replace the socket. |
| • | A lightbulb is defective. Replace the lightbulb. |
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