32
Waiting time investigation
Onaverage,howlongdocustomerswaitinyou rschoolcanteenqueuebeforetheyhave
completedtheirpurchases?Inthisactivity youwillbeinvestigatingthisquestionandev aluating
theresults.

Equipment required

· Awatchthatmeasurestimeinminutesandseco nds
· Penandpaperforrecordingresults
· ACasiofx82AUPLUScalculator

What you have to do

· Ingroupsof3assigneachpersononeoftherol esoftimer,recorderorcustomerselector.
· Arrangefordifferentgroupstomeasurecustom erwaitingtimesatthebeginning,middle
andendofbuyingtimes.
· Tomakesureyourresultsarevaliditisimpo rtanttochoosearandomsampleof
customerstotime.The‘customerselector’wi llusethecalculator’srandomnumber
generatortochoosecustomers.Setthecalculat ortoLine10andfixthedisplaytoshow2
decimalplaces.WhenyoupressSHIFT. pthecalculatorwillshowadecimal
number.Iftherandomnumberislessthan0 .50selectthenextcustomerthatjoinstheline
totime.Eachtimeyoupresspanotherra ndomnumberwillbedisplayed.
· The‘timer’measuresthetimefromwhenthes electedcustomerjoinsthequeueuntilthey
moveawayfromthecounter.
· Recordthetimeforatleast10randomlysel ectedcustomers.

Calculating the mean (average ) time

· SetthecalculatortostatisticsbypressingMO DEthen2(forstats)then1(for1
VAR).
· Usethe xbuttontoenterthewaitingtime sinminutesandseconds.e.g.enter2minutes
and35secondsbypressing2 x 35 xandthecalculatorwilldisp laythe
amountautomaticallyas2.5833minutes.After youhaveenteredallthetimespressC.
ThenpressSHIFT1(stats) 4(Var ).Thescreenoptionsshowthatpressing2wi ll
givethemean.Press2thenptofindthe meanofthetimes.Thecalculatorwillshow
thetimeasadecimal.PressSHIFTx tosh owthetimeinminutesandseconds.

Evaluating your results

· Comparetheresultsfromdifferentgroups.Ar etheythesame?Iftheyaredifferent
suggestareasonforthedifference.
· Usetheinformationtodeterminewhethercusto mershavetowaittoolong.Ifthetimes
aretoolong,canyousuggestawaytoshort enthetime?

Who is interested in your res ults?

Writeareportofyourinvestigationandyourf indings.Givethereporttosomeonewhocan
implementanysuggestionsyoucanmake.
©SueThomsonandShriroAustraliaPTY Limited.Thispage maybephotocopied forclassroomuse.