Viewer Troubleshooting

Refer to the following whenever Viewer operations are not what you expect.

Memory Devices

Problem

Cause and Required Action

Viewer does not appear when I

z The USB memory you are connecting may have a format that cannot be

connect USB memory to the Data

recognized by the Data Projector. Connect the USB memory to your

Projector’s USB port.

computer to check if its file system is FAT or FAT32. If it isn’t, reformat the

 

USB memory to FAT or FAT32. Note that doing so will delete all of the data

 

currently in USB memory.

 

If the Data Projector cannot recognize the USB memory even though its

 

file system is FAT or FAT32, the USB memory itself may be incompatible.

 

Try using different USB memory.

 

z “Off” may be selected for the Data Projector’s “Plug and Play” setting. Use

 

the procedure in the “Configuring Advanced Projector Settings” section of

 

the User’s Guide on the CD-ROM to change the “Plug and Play” setting to

 

“On”.

 

 

Some folders and/or files are not

All the folders and/or files contained in a folder will not be displayed if there

displayed in the file menu.

are more than 999 folder and/or files inside the folder. If this happens, reduce

 

the number of folders and/or files in the folder.

 

 

There are multiple devices

The Data Projector can recognize up to four drives. If the number of

connected to the Data Projector via

connected drives is greater than four, the Data Projector will not recognize

a USB hub or USB card reader, but

the fifth and subsequent drives. Connect memory devices while ensuring that

some of the devices are not

no more than four drives are connected.

recognized.

 

 

 

When I connect my digital camera

z The digital camera’s USB mass storage class setting may not be

to the Data Projector via USB,

configured correctly, or you may need to perform some operation on the

digital camera memory contents do

camera. Consult the user documentation for your digital camera for

not appear.

information about the required settings and operations.

 

z The digital camera may not support USB mass storage class. If it does not,

 

you will not be able to use Viewer to view digital camera memory contents.

 

 

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