HAVING A PROBLEM?
1. My door will not close and the light bulbs blink on

my motor unit: The safety reversing sensor must be

connected and aligned correctly before the garage

door opener will move in the down direction.

• Verify the safety reversing sensors are properly

installed, aligned and free of any obstructions. Refer

to Installation Step 10: Install The Protector System®.

Bell Wire

• Check diagnostic LED for flashes on the motor unit

then refer to the Diagnostic Chart on the following

page.

2. My remotes will not activate the door:

• Reprogram remotes following the programming

instructions. Refer to Programming.

• If remote will still not activate your door, check

diagnostic LED for flashes on motor unit then refer to

Diagnostic Chart on the following page.

3. My door reverses for no apparent reason: Repeat

safety reverse test after adjustments to force or travel

limits. The need for occasional adjustment for the force

and limit settings is normal. Weather conditions in

particular can affect door travel.

Safety Reversing Sensor

Sending Eye Safety Reversing Sensor (Amber Indicator Light)

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1

"Learn" Button LED or Diagnostic

LED

Receiving Eye Safety Reversing Sensor (Green Indicator Light)

• Manually check door for balance or any binding

problems.

• Refer to Adjustment Step 2, Adjust the Force.

4. My door reverses for no apparent reason after fully
closing and touching the floor: Repeat safety

reverse test after adjustments to force or travel limits.

The need for occasional adjustment for the force and

limit settings is normal. Weather conditions in particular

can affect door travel.

• Refer to Adjustment Step 1, Adjust the UP and

DOWN Travel Limits. Decrease down travel by

turning down limit adjustment screw clockwise.

5. My lights will not turn off when door is open:

• The garage door opener is equipped with a security

light feature. This feature activates the light on when

the safety reversing sensor beam has been

obstructed.

6.My motor unit hums briefly:

•First verify that the trolley is against the stop bolt.

•Release the door from the opener by pulling the Emergency Release Rope.

•Manually bring the door to a closed position.

•Loosen the chain by adjusting the outer nut 4 to 5 turns. This relieves the tension.

•Run the motor unit from the remote control or door control. The trolley should travel towards the door and stop. If the trolley re-engages with the door, pull the Emergency Release Rope to disengage.

•Decrease the UP travel by turning the UP Travel adjustment screw 2 full turns away from the arrow.

•Re-tighten the outer nut so the chain is a 1/4" (6 mm) above the base of the rail. (When the door is reconnected and closed, the chain will sag. This is normal.)

•If the trolley does not move away from the bolt, repeat the steps above.

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