Char-Broil Emergency and Troubleshooting Tips for Gas Grills: Deguaser Insights

EMERGENCIES: If a gas leak cannot be stopped, or a fire occurs due to gas leakage, call the fire department.

Emergencies	Possible Cause	Prevention/Solution
Gas leaking from	• Damaged hose.	•Turn off gas at LP cylinder or at source on natural gas systems. Discontinue use of
cracked/cut/burned hose.		product and replace valve/hose/regulator. Once valve/hose/regulator replaced
		conduct complete leak check per manual.
Gas leaking from LP cylinder.	• Mechanical failure due to rusting or mishandling.	• Replace LP cylinder.
Gas leaking from LP	• Failure of cylinder valve from mishandling or	• Turn off LP cylinder valve. Return LP cylinder to gas supplier.
cylinder valve.	mechanical failure.
Gas leaking between LP	• Improper installation, connection not tight, and/or	• Turn off LP cylinder valve. Remove regulator from cylinder and visually inspect rubber
cylinder and regulator	failure of rubber seal.	seal for damage. See LP Cylinder Leak Test and Connecting Regulator to the LP
connection.		Cylinder.
Fire coming through control	• Fire in burner tube section of burner due to blockage.	• Turn off control knobs and LP cylinder valve. Leave lid open to allow flames to die
panel.		down. After fire is out and grill is cold, remove burner and inspect for spider nests or
		rust. See Natural Hazard and Cleaning the Burner Assembly pages.
Grease fire or continuous	• Too much grease buildup in burner area.	• Turn off control knobs and LP cylinder valve. Leave lid open to allow flames to die
excessive flames above		down. After cooling, clean food particles and excess grease from inside firebox area,
cooking surface.		grease tray, and other surfaces.
Troubleshooting
Problem	Possible Cause	Prevention/Solution
Burner(s) will not light	GAS ISSUES:
using ignitor.	• Trying to light wrong burner.	• See instructions on control panel and in Use and Care section.
(See Electronic Ignition	• Burner not engaged with control valve.	• Make sure valves are positioned inside of burner tubes.
Troubleshooting also)
	• Obstruction in burner.	• Ensure burner tubes are not obstructed with spider webs or other matter. See
Continued on next page.
		cleaning section of Use and Care.
	• No gas flow.	• Make sure LP cylinder is not empty. If LP cylinder is not empty, refer to
		“Sudden drop in gas flow.”
	• Vapor lock at coupling nut to LP cylinder.	• Turn off knobs and disconnect coupling nut from LP cylinder. Reconnect and retry.
	• Coupling nut and LP cylinder valve not fully	• Turn the coupling nut approximately one-half to three-quarters additional turn until
	connected.	solid stop. Tighten by hand only - do not use tools.
	ELECTRICAL ISSUES:	• Replace electrode(s).
	• Electrode cracked or broken; “sparks at crack.”
	• Electrode tip not in proper position.	Main Burners:
	(Does not apply to SUREFIRE.)	• Tip of electrode should be pointing toward gas port opening on burner. The
		distance should be 1/8” to 1/4”. Adjust if necessary.
		Sideburner:
		• Tip of electrode should be pointing toward gas port opening on burner. the
		distance should be 1/8” to 3/16”. Adjust if necessary.
	• Wire and/or electrode covered with cooking residue.	• Clean wire and/or electrode with rubbing alcohol and clean swab.
	• Wires are loose or disconnected.	• Reconnect wires or replace electrode/wire assembly.
	• Wires are shorting (sparking) between ignitor and	• Replace ignitor wire/electrode assembly.
	electrode.
	• Dead battery.	• Replace with a new alkaline battery.
	ELECTRONIC IGNITION:	• See Section I of Electronic Ignition System.
	• No spark, no ignition noise.
	• No spark, some ignition noise.	• See Section II of Electronic Ignition System.
	• Sparks, but not at electrode or at full strength.	• See Section III of Electronic Ignition System.
Burner(s) will not match light.	• See “GAS ISSUES:” .
	• Match will not reach.	• Use long-stem match (fireplace match).
	• Improper method of match-lighting.	• See “Match-Lighting” section of Use and Care.

37