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| Technical Information | |
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| Troubleshooting Guide |
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| Symptom | Cause(s) | Action(s) |
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| Dimmer fader set to “0” | Increase the value of the dimmer channel |
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| color fader set to “0” | Increase the value of the color channel | |
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| All colors in CUSTOM mode | Increase the values of the colors | |
| Product does not light up | are set to “0” | ||
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| No power | Verify external power circuit and wiring | |
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| Faulty internal power supply | Send unit for repair | |
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| Faulty main control board | ||
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| Continuous gobo | Gobo plate #1 missing or in wrong | Verify Gobo plate #1 is correctly installed | |
| rotation | location | ||
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| One of the LEDs does | Faulty LED |
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| Faulty LED module | Send unit for repair | ||
| not work | |||
| Faulty LED driver |
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| Circuit breaker/fuse | Excessive circuit load | Reduce total load placed on the electrical circuit | |
| keeps tripping/blowing | Short circuit along the power wires | Check electrical wiring |
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| No power | Check for voltage on outlet | |
| Unit does not power up | Loose or damaged power cord | Check power cord | |
| Blown fuse | Replace fuse | ||
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| Faulty internal power supply | Send unit for repair | |
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| Wrong DMX addressing | Check unit addressing | |
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| Damaged DMX cables | Check DMX cables | |
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| Wrong polarity on the controller | Check polarity switch settings on the controller | |
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| Loose DMX cables | Check cable connections | |
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| Non DMX cables | Use only DMX compatible cables | |
| Unit does not respond to | Bouncing signals | Install terminator as suggested | |
| Long cable / low level signal | Install an optically coupled DMX splitter before a | ||
| wired DMX or responds | |||
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| long section of cable or right after the unit with | ||
| erratically |
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| the strong signal | ||
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| Too many units | Install an optically coupled DMX splitter after unit | |
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| #32 |
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| Interference from AC wires | Keep DMX cables separated from power cables | |
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| or fluorescent/black lights | |
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| Faulty DMX interface board | Send unit for repair | |
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| Faulty Display/Main board | Send unit for repair | |
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If you still experience technical problems after trying the above solutions or if you need to send the unit for repair, contact CHAUVET® Technical Support.
