Technical Information
Returns
Procedure
You must send the merchandise prepaid, in the original box, and with its original packing and accessories. CHAUVET® will not issue call tags.
Call CHAUVET® and request a Return Merchandise Authorization (RMA) number before shipping the product. Be prepared to provide the model number, serial number, and a brief description of the cause for the return.
Clearly label the package with a Return Merchandise Authorization (RMA) number. CHAUVET® will refuse any product returned without an RMA number.
DO NOT write the RMA number directly on the box. Instead, write it on a properly affixed label.
Once you have received the RMA number please include the following information on a piece of paper inside the box:
∙Your name
∙Your address
∙Your phone number
∙The RMA number
∙A brief description of the problem
Be sure to pack the product properly. Any shipping damage resulting from inadequate packaging will be the customer’s responsibility. As a suggestion, proper FedEx packing or
CHAUVET® reserves the right to use its own discretion to repair or replace returned product(s).
Contact Us | World Headquarters | United Kingdom & Ireland | ||
| CHAUVET® |
| CHAUVET® Europe Ltd. | |
| General Information |
| General Information | |
| Address: | 5200 NW 108th Avenue | Address: | Unit 1C |
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| Sunrise, FL 33351 |
| Brookhill Road Industrial Estate |
| Voice: | (954) |
| Pinxton, Nottingham, UK |
| Fax: | (954) |
| NG16 6NT |
| Toll free: | (800) | Voice: | +44 (0)1773 511115 |
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| Fax: | +44 (0)1773 511110 |
| Technical Support |
| Technical Support | |
| Voice: | (954) | Email: | uktech@chauvetlighting.com |
| Fax: | (954) |
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| Email: | tech@chauvetlighting.com |
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| World Wide Web |
| World Wide Web |
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| www.chauvetpro.com |
| www.chauvetlighting.co.uk |
