Technical Information

Returns

Procedure

You must send the merchandise prepaid, in the original box, and with its original packing and accessories. CHAUVET® will not issue call tags.

Call CHAUVET® and request a Return Merchandise Authorization (RMA) number before shipping the product. Be prepared to provide the model number, serial number, and a brief description of the cause for the return.

Clearly label the package with a Return Merchandise Authorization (RMA) number. CHAUVET® will refuse any product returned without an RMA number.

DO NOT write the RMA number directly on the box. Instead, write it on a properly affixed label.

Once you have received the RMA number please include the following information on a piece of paper inside the box:

Your name

Your address

Your phone number

The RMA number

A brief description of the problem

Be sure to pack the product properly. Any shipping damage resulting from inadequate packaging will be the customer’s responsibility. As a suggestion, proper FedEx packing or double-boxing is the method CHAUVET® recommends.

CHAUVET® reserves the right to use its own discretion to repair or replace returned product(s).

Contact Us

World Headquarters

United Kingdom & Ireland

 

CHAUVET®

 

CHAUVET® Europe Ltd.

 

General Information

 

General Information

 

Address:

5200 NW 108th Avenue

Address:

Unit 1C

 

 

Sunrise, FL 33351

 

Brookhill Road Industrial Estate

 

Voice:

(954) 929-1115

 

Pinxton, Nottingham, UK

 

Fax:

(954) 929-5560

 

NG16 6NT

 

Toll free:

(800) 762-1084

Voice:

+44 (0)1773 511115

 

 

 

Fax:

+44 (0)1773 511110

 

Technical Support

 

Technical Support

 

Voice:

(954) 929-1115 (Press 4)

Email:

uktech@chauvetlighting.com

 

Fax:

(954) 756-8015

 

 

 

Email:

tech@chauvetlighting.com

 

 

 

World Wide Web

 

World Wide Web

 

 

 

www.chauvetpro.com

 

www.chauvetlighting.co.uk

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Q-Spot™ 560-LED User Manual Rev. 08

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Chauvet 560 user manual Returns Procedure, Contact Us, World Headquarters United Kingdom & Ireland