Returns
Call the corresponding CHAUVET® Tech Support office and request a Return Merchandise Authorization (RMA) number before shipping the product. Be prepared to provide the model number, serial number, and a brief description of the cause for the return.
You must send the merchandise prepaid, in its original box, and with its original packing and accessories. CHAUVET® will not issue call tags.
Clearly label the package with the RMA number. CHAUVET® will refuse any product returned without an RMA number.
DO NOT write the RMA number directly on the box. Instead, write it on a properly affixed label.
Note: If you are given an RMA #, please include the following information on a piece of paper inside the box:
1.Your name
2.Your address
3.Your phone number
4.The RMA #
5.A brief description of the symptoms
CHAUVET® reserves the right to use its own discretion to repair or replace product(s). FedEx packing or
If you live outside the U.S., United Kingdom, or Ireland, contact your distributor of record and follow their instructions on how to return CHAUVET® products to them. Visit www.chauvetlighting.com for contact details.
Eclipse™ RGB User Manual | 17 | Rev. 8 ML |
