Chauvet LED 360 user manual General Maintenance, Returns Procedure, Claims

General Maintenance

To maintain optimum performance and minimize wear, fixtures should be cleaned frequently. Usage and environment are contributing factors in determining frequency. As a general rule, fixtures should be cleaned at least twice a month. Dust build up reduces light output performance and can cause overheating. This can lead to reduced lamp life and increased mechanical wear. Be sure to power off fixture before conducting maintenance.

∙Unplug fixture from power.

∙Use a vacuum or air compressor and a soft brush to remove dust collected on external vents.

∙Clean all lenses and covers when the fixture is cool with a mild solution of glass cleaner or Isopropyl Alcohol and a soft lint free cotton cloth or lens tissue.

∙Apply solution to the cloth or tissue and drag dirt and grime to the outside of the lens.

∙Gently polish optical surfaces until they are free of haze and lint.

The cleaning of external optical lenses and/or mirrors must be carried out periodically to optimize light output. Cleaning frequency depends on the environment in which the fixture operates. Damp, smoky or particularly dirty surroundings can cause greater accumulation of dirt on the unit’s optics. Clean with soft cloth using normal glass cleaning fluid. Clean the external optics at least every 20 days. Clean the fixture at least every 30/60 days.

Always dry the parts carefully after cleaning them.

Never spin a fan using compressed air.

Returns Procedure

Returned merchandise must be sent prepaid and in the original packing; call tags will not be issued. Package must be clearly labeled with a Return Merchandize Authorization Number (RMA #). Products returned without the RMA # will be refused. Call CHAUVET and request an RMA # prior to shipping the fixture. Be prepared to provide the model number, serial number and a brief description of the cause for the return. Be sure to pack fixture properly; any shipping damage resulting from inadequate packaging is the customer’s responsibility. As a suggestion, proper UPS packing or double-boxing is always a safe method to use. CHAUVET reserves the right to use its own discretion to repair or replace product(s).

If you are given an RMA #, please include the following information on a piece of paper inside the box:

1)Your name

2)Your address

3)Your phone number

4)The RMA #

5)A brief description of the symptoms

Claims

Damage incurred in shipping is the responsibility of the shipper; therefore, the damage must be reported to the carrier upon receipt of merchandise. It is the customer's responsibility to notify and submit claims with the shipper in the event that a fixture is damaged due to shipping. Any other claim for items such as missing component/part, damage not related to shipping, and concealed damage, must be made within seven (7) days of receiving merchandise.

5. Appendix 17 8/31/2010 4:41 PM