Service and Support
The services and support programs described here are available as part of the Cisco Desktop Switching Service and Support solution and are available directly from Cisco Systems® and through resellers.
Service and Support | Features | Benefits | |
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Advanced Services |
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Total Implementation | • Project management | • Supplements existing staff | |
Solutions | • Site survey, configuration deployment | • Ensures that functions meet needs | |
direct from Cisco | • | Installation, text, and cutover | • Mitigates risk |
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Packaged Total | • | Training |
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• Major moves, adds, changes |
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Implementation Solutions |
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• Design review and product staging |
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(Packaged |
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through resellers |
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Technical Support Services |
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Cisco SMARTnet® services | • | • Enables proactive or expedited | |
and Cisco SMARTnet |
| updates | issue resolution |
Onsite | • Web access to technical repositories | • Lowers cost of ownership by using | |
direct from Cisco | • Telephone support through the Technical | Cisco expertise and knowledge | |
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| Assistance Center | • Minimizes network downtime |
Packaged Cisco SMARTnet | • Advance replacement of hardware parts |
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through resellers |
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Ordering Information
Model Numbers | Configuration |
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| • 12 |
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| • Standard Image (SI) Software |
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| • 24 |
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| • Standard Image (SI) Software |
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| • 24 |
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| • Standard Image (SI) Software |
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| • 48 |
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| • Standard Image (SI) Software |
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| • 48 |
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| • Standard Image (SI) Software |
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Cisco Systems, Inc.
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