Submitting a Service Request

Obtaining Additional Publications and Information

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool automatically provides recommended solutions. If your issue is not resolved using the recommended resources, your service request will be assigned to a Cisco TAC engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco TAC engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)

EMEA: +32 2 704 55 55

USA: 1 800 553 2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is “down,” or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

•Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

Upgrading System Memory in Cisco 3700 Series Routers

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3745 Series, 3725 Series, 3600 Series specifications

Cisco Systems has a long-standing reputation in the networking industry, and its series of routers, notably the 3725, 3600, and 3745, epitomize the company’s commitment to delivering high-performance solutions. This article delves into the main features, technologies, and characteristics that define these router series.

The Cisco 3725 Series, introduced as part of the 3700 series, is designed to offer a reliable platform for medium-sized enterprises. It supports various network functionality, including advanced routing protocols such as RIP, EIGRP, and BGP. The 3725 features a modular design that allows for easy scalability and customization. With support for voice, video, and data applications, it also enables various WAN interfaces, including T1/E1, DSL, and Frame Relay. The integration of security features, such as firewall capabilities and VPN support, makes the 3725 a robust choice for organizations looking to enhance their network security.

In the same family, the Cisco 3600 Series serves as a versatile option suited for branch offices and enterprise environments. Renowned for its flexibility, the 3600 supports numerous networking modules, making it adaptable to changing needs. Its high-density interface options, including serial, Ethernet, and ISDN interfaces, allow for seamless connectivity to different types of networks. Additionally, the 3600 provides strong support for voice-over-IP (VoIP) applications, thus making it popular among businesses that wish to unify their communication services.

The Cisco 3745 Series builds upon the strengths of its predecessors with increased performance and additional features. It integrates VoIP capabilities, ensuring a high-quality experience for voice communications over data networks. With enhanced encryption options and advanced security measures, the 3745 is tailored for organizations with heightened security requirements. The router supports a wide range of applications, including web hosting and remote access services. Furthermore, its ability to incorporate various modules, such as interface cards and voice cards, results in a highly customizable networking solution.

Overall, Cisco's 3725, 3600, and 3745 Series routers exemplify the balance of performance, reliability, and flexibility. Designed to meet the demands of medium and large enterprises, these routers provide essential features like modularity, scalable interfaces, strong security, and support for various applications. Each series offers unique advantages, allowing organizations to select the most suitable solution based on their specific needs. As networking technology continues to evolve, these routers remain relevant, helping businesses adapt to changing landscapes.

Cisco Systems 3745 Series, 3600 Series manual Obtaining Additional Publications and Information

Models: 3745 Series 3725 Series 3600 Series