Preface

Obtaining Additional Publications and Information

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is “down,” or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

•Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

•Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

 

 

Cisco 837 Router and SOHO 97 Router Hardware Installation Guide

 

 

 

 

 

 

78-14781-02

 

 

xvii

 

 

 

Page 16 Page 18
Page 17
Image 17
Cisco Systems SOHO 97, 837 manual Obtaining Additional Publications and Information, Definitions of Service Request Severity
Page 16 Page 18

837, SOHO 97 specifications

Cisco Systems SOHO 97 is a noteworthy offering in the realm of networking hardware, designed to cater specifically to small office and home office (SOHO) environments. Launched in the late 1990s, the SOHO 97 router marked a significant advancement in networking solutions for small businesses, enabling cost-effective connectivity and reliable communication.

One of the primary features of the Cisco SOHO 97 is its ability to support both wired and wireless connectivity, making it versatile for varying user needs. The device supports a standard RJ-45 Ethernet interface, allowing users to connect multiple devices through LAN ports. Furthermore, its built-in support for PPPoE (Point-to-Point Protocol over Ethernet) enables broadband connectivity, which is crucial for internet access in modern setups.

In terms of technology, the Cisco SOHO 97 incorporates NAT (Network Address Translation) capabilities, enabling multiple devices to share a single public IP address. This feature is particularly advantageous in SOHO environments where budget constraints often limit the number of public IP addresses that can be obtained. Security is also a critical concern, and the SOHO 97 addresses this with integrated firewall capabilities to protect the internal network from outside threats.

The device is equipped with a user-friendly web-based management interface, allowing even non-technical users to configure and manage their network settings with ease. This intuitive interface provides easy access to settings such as DHCP (Dynamic Host Configuration Protocol), DMZ (Demilitarized Zone) configurations, and port forwarding options.

Additionally, the device supports various routing protocols, including RIP and Static Routing, providing flexibility in network design and implementation. It is built to handle a wide range of network tasks, from basic internet browsing to more complex operations like VPN (Virtual Private Network) support, which enhances security for remote users accessing the network.

The compact design of the Cisco SOHO 97 allows it to fit discreetly into any office environment, while its reliability makes it a trusted choice for small businesses. Overall, the Cisco SOHO 97 exemplifies the balance of performance, security, and ease of use that is essential for small office and home office networking today.
Top Page Image Contents