C H A P T E R 11
Managing Schedules and Holidays in
Cisco Unity Connection 9.x
See the following sections:
•Overview of Default Schedules in Unity Connection, page
•Designating Holidays in Unity Connection, page
•Creating Schedules in Unity Connection, page
•Modifying Schedules in Unity Connection, page
•Deleting Schedules in Unity Connection, page
Overview of Default Schedules in Unity Connection
Cisco Unity Connection has three predefined schedules: All Hours, Weekdays, and Voice Recognition Update Schedule. You can modify but not delete the predefined schedules.
By default, the All Hours schedule is configured to be active 24 hours a day, 7 days a week, with no holidays; routing rules that follow this schedule are always active, and call handlers that use this schedule never use closed hour transfer settings or play closed greetings.
The Weekdays schedule is configured to be active from 8 a.m. to 5 p.m. (in the time zone of the Unity Connection server) from Monday through Friday. It is also configured to observe any days and times that are set in the default Holidays schedule. Note however that by default the Holidays schedule is not preconfigured for any days or times. At a minimum you may want to update the Holidays schedule to add days and times when your organization is closed.
The Voice Recognition Update schedule dictates the times and days when the Unity Connection
Designating Holidays in Unity Connection
When a Holiday setting is in effect, Unity Connection plays holiday greetings (if enabled) and observes closed hours transfer rules. You can set up several years of holidays at a time. Because many holidays occur on different dates each year, confirm that the holiday schedule remains accurate annually.
System Administration Guide for Cisco Unity Connection Release 9.x
