Configuration Tasks

Verifying Gateway Interface Configuration

Use the show gateway command to find the current registration information and status of the gateway.

Configuring the Cisco AS5800 for Interactive Voice Response

The Interactive Voice Response (IVR) Service Provider application provides IVR capabilities using Tool Command Language (TCL) scripts. For example, an IVR script is played when a caller receives a voice-prompt instruction to enter a specific type of information, such as a PIN. After playing the voice prompt, the IVR application collects the predetermined number of touch tones (digit collection) and forwards the collected digits to a server for storage and retrieval. Call records can be kept, and a variety of accounting functions performed.

Available IVR Scripts

The following is a description of the available IVR scripts:

fax_hop_on_1—Collects digits from the redialer, such as account number and destination number. When placing the call to the H.323 network, the set of fields configured in the call information structure are entered, destination, and account.

clid_authen—Authenticates the call with Automatic Number Identification (ANI) and Dialed Number Identification Service (DNIS), collects the destination data, and makes the call.

clid_authen_npw—Same as clid_authen, but uses a null password when authenticating, rather than DNIS.

clid_authen_collect—Authenticates the call with ANI and DNIS and collects the destination data, but if authentication fails, it collects the account and password.

clid_authen_col_npw—Same as clid_authen_collect, but uses a null password and does not use or collect DNIS.

clid_col_npw_3—Same as clid_authen_col_npw except if authentication with the digits collected (account and PIN number) failed, the script clid_authen_col_npw just played a failure message (auth_failed.au) and then hung up. This script, clid_col_npw_3 allows two failures, then plays the retry audio file (auth_retry.au) and collects the account and PIN numbers again

The caller can interrupt the message by entering digits for the account number which will trigger the prompt to enter the PIN number. If authentication fails the third time, the script plays the audio file auth_fail_final.au, then hangs up.

Configuring IVR

To use IVR with scripts, you need to configure the inbound POTS dial peer to support IVR, as well as enable IVR functionality by using the call application global configuration. To configure IVR, use the following commands beginning in the global configuration mode:

Step

Command

Purpose

1

Router (config)# call application voice name

Creates and then calls the application that interacts with

 

 

the IVR feature.

 

 

 

2

Router(config)# dial-peer voice number pots

Enters the dial peer configuration mode to configure a

 

 

POTS peer.

 

 

 

3

Router(config-dial-peer)# application name

Selects an IVR session application for the dial peer to use.

 

 

 

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Cisco Systems Configuring the Cisco AS5800 for Interactive Voice Response, Verifying Gateway Interface Configuration

AS5800 specifications

Cisco Systems has long been a leader in the networking and telecommunications field, and its AS5800 series of routers exemplify this tradition. The AS5800, along with the AS5850, AS5350, AS5400, and AS5300, provides robust solutions for service providers and enterprise-level networking applications. Each of these models has distinct features and characteristics that cater to the evolving demands of internet traffic and data processing.

The Cisco AS5800 is designed for high-capacity routing and optimized for broadband services. It supports a wide range of services, including voice, data, and video applications, making it a versatile option for service providers looking to deliver integrated solutions. It is equipped with advanced quality of service (QoS) features that ensure bandwidth is allocated effectively, holding strong even under heavy traffic conditions.

In comparison, the AS5850 offers superior processing capabilities and is typically utilized in larger-scale implementations. This model supports high-density interfaces, allowing numerous connections without compromising performance. Its architecture includes enhanced MPLS (Multiprotocol Label Switching) support, enabling more efficient traffic management and better utilization of network resources.

The AS5350 is known for its scalability and energy efficiency, ideal for voice-over-IP (VoIP) and media gateway applications. It supports various telephony features, such as protocol interworking and transcoding, making it a preferred choice for organizations focusing on digital voice technologies. The AS5300, while slightly older, continues to be a valuable asset for less demanding networks, offering reliable performance with VoIP capabilities and basic data applications.

The AS5400 bridges the gap between high-performance routing and operational efficiency. It incorporates Cisco's proprietary technologies to ensure seamless connectivity and robust failover systems. This model is highly regarded for its security features, protecting network integrity and providing peace of mind for businesses relying on sensitive data transfer.

Overall, Cisco’s AS5800 series showcases a progressive evolution of routing capabilities with enhanced features tailored for resilience, scalability, and performance. These routers not only address the technical needs of modern networks but also strategically position organizations for future growth in an increasingly digital world. Each model, with its unique attributes, continues to support the varied demands of global communication infrastructures.