Manuals / Cisco Systems / Computer Equipment / Network Card

Cisco Systems CB21AG and PI21AG manual Cisco Technical Support & Documentation Website

Models: CB21AG and PI21AG

1 34
Download 34 pages 20.45 Kb
Page 32
Image 32

Obtaining Technical Assistance

Cisco Technical Support & Documentation Website

The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do

Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.

Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)

EMEA: +32 2 704 55 55

USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Release Notes for Cisco Aironet 802.11a/b/g Client Adapters (CB21AG and PI21AG) Install Wizard 3.0

32

OL-8338-01

 

 

Page 31 Page 33
Page 32
Image 32
Cisco Systems CB21AG and PI21AG manual Cisco Technical Support & Documentation Website, Submitting a Service Request
Page 31 Page 33

CB21AG and PI21AG specifications

Cisco Systems is renowned for its innovative networking solutions, and the CB21AG and PI21AG are significant additions to its portfolio, designed to enhance connectivity in diverse environments.

The Cisco CB21AG is a compact and versatile 802.11a/b/g/n wireless access point tailored for mission-critical applications. One of its standout features is its dual-band capability, operating simultaneously on both the 2.4 GHz and 5 GHz bands. This flexibility facilitates enhanced performance, allowing users to optimize their wireless networks to better meet the specific demands of various devices.

Incorporating advanced technologies such as Cisco CleanAir, the CB21AG intelligently identifies and mitigates sources of interference, ensuring a more reliable wireless experience. This feature not only enhances the quality of area coverage but also provides better performance metrics for users. Furthermore, the CB21AG supports Power over Ethernet (PoE), allowing easier installation and placement by eliminating the need for additional power sources.

On the other hand, the Cisco PI21AG is an equally robust offering, designed for wireless deployments in diverse industries, including retail, healthcare, and education. The PI21AG extends the benefits of dual-band connectivity to provide seamless roaming capabilities, crucial for environments where users frequently move between access points.

The PI21AG is equipped with advanced security features that safeguard the network against unauthorized access and breaches. This includes WPA3 security protocols, which enhance encryption and improve overall security. Additionally, it supports advanced network management capabilities, enabling IT departments to monitor performance metrics and make real-time adjustments to optimize user experience.

Both the CB21AG and PI21AG are designed with scalability in mind, ensuring they can grow with an organization’s needs. Their lightweight designs facilitate easy mounting in various locations, ensuring that users can obtain the best possible connectivity regardless of their environment.

In conclusion, the Cisco CB21AG and PI21AG represent state-of-the-art wireless access solutions, with key features that address the needs of modern networking demands. Their robust design, advanced technologies, and strong security measures make them excellent choices for organizations looking to enhance their wireless capabilities, ensuring reliable and efficient connectivity.