CHAPT ER
21-1
Cisco Unified Communications Manager Bulk Administration Guide
OL-16445-01
21
Resetting Passwords and PINs
You can reset the password that users use when they log on to the CiscoUnified IP Phone User Options
window. You can also reset the PINs for the extension mobility feature that users use when they log in
to Cisco Unified IP Phones. Use this action when you must reset a group of users to a default password
or to a default PIN without updating any other attributes.

Resetting Passwords and PINs

You have two ways to choose users for resetting passwords and PINs:
•Using Query to Reset User Password and PIN, page21-1
•Using a Custom File to Reset User Password and PIN, page21-3

Using Query to Reset User Password and PIN

To use a query to locate users and reset passwords and PINs to a default value, use the following
procedure.
Procedure
Step1 Choose Bulk Administration > Users > Reset Password/PIN > Query.
The Reset Password/PIN for Users Query window displays.
Step2 To locate the users that you want to reset, define the query filter.
Step3 From the first Find User where drop-down list box, choose one of the following criteria:
•User ID
•First Name
•Middle Name
•Last Name
•Manager
•Department
From the second Find User where drop-down list box, choose one of the following criteria:
•begins with